{"task": "banking77", "id": "banking77-1677", "label": "lost_or_stolen_phone", "ok": true, "at": "2026-09-26T12:47:53.121251+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 457.7, "answer": {"type": "choice", "choice": "apple_pay_or_google_pay", "probabilities": {"Refund_not_showing_up": 0.0024, "activate_my_card": 0.0031, "age_limit": 0.0, "apple_pay_or_google_pay": 0.6241, "atm_support": 0.008, "automatic_top_up": 0.005, "balance_not_updated_after_bank_transfer": 0.0046, "balance_not_updated_after_cheque_or_cash_deposit": 0.0023, "beneficiary_not_allowed": 0.0021, "cancel_transfer": 0.0025, "card_about_to_expire": 0.0012, "card_acceptance": 0.0082, "card_arrival": 0.0028, "card_delivery_estimate": 0.0016, "card_linking": 0.0018, "card_not_working": 0.0017, "card_payment_fee_charged": 0.0011, "card_payment_not_recognised": 0.0019, "card_payment_wrong_exchange_rate": 0.0018, "card_swallowed": 0.0023, "cash_withdrawal_charge": 0.0018, "cash_withdrawal_not_recognised": 0.0036, "change_pin": 0.0059, "compromised_card": 0.0007, "contactless_not_working": 0.0002, "country_support": 0.0005, "declined_card_payment": 0.0027, "declined_cash_withdrawal": 0.003, "declined_transfer": 0.0037, "direct_debit_payment_not_recognised": 0.0005, "disposable_card_limits": 0.0181, "edit_personal_details": 0.0019, "exchange_charge": 0.0022, "exchange_rate": 0.0006, "exchange_via_app": 0.0045, "extra_charge_on_statement": 0.0009, "failed_transfer": 0.004, "fiat_currency_support": 0.0054, "get_disposable_virtual_card": 0.0026, "get_physical_card": 0.1002, "getting_spare_card": 0.0007, "getting_virtual_card": 0.0107, "lost_or_stolen_card": 0.0028, "lost_or_stolen_phone": 0.0057, "order_physical_card": 0.0105, "passcode_forgotten": 0.0068, "pending_card_payment": 0.0036, "pending_cash_withdrawal": 0.0027, "pending_top_up": 0.0081, "pending_transfer": 0.0018, "pin_blocked": 0.0003, "receiving_money": 0.0047, "request_refund": 0.0009, "reverted_card_payment?": 0.0015, "supported_cards_and_currencies": 0.0117, "terminate_account": 0.0001, "top_up_by_bank_transfer_charge": 0.0038, "top_up_by_card_charge": 0.009, "top_up_by_cash_or_cheque": 0.0084, "top_up_failed": 0.0065, "top_up_limits": 0.0063, "top_up_reverted": 0.006, "topping_up_by_card": 0.0015, "transaction_charged_twice": 0.0005, "transfer_fee_charged": 0.0003, "transfer_into_account": 0.0015, "transfer_not_received_by_recipient": 0.0055, "transfer_timing": 0.0008, "unable_to_verify_identity": 0.0104, "verify_my_identity": 0.0044, "verify_source_of_funds": 0.0012, "verify_top_up": 0.003, "virtual_card_not_working": 0.0086, "visa_or_mastercard": 0.0024, "why_verify_identity": 0.0025, "wrong_amount_of_cash_received": 0.0011, "wrong_exchange_rate_for_cash_withdrawal": 0.0023}, "confidence": 0.5462, "answer_confidence": 0.6241, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1270", "label": "get_physical_card", "ok": true, "at": "2026-09-26T12:47:53.579055+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 189.6, "answer": {"type": "choice", "choice": "passcode_forgotten", "probabilities": {"Refund_not_showing_up": 0.0002, "activate_my_card": 0.0001, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0002, "automatic_top_up": 0.0001, "balance_not_updated_after_bank_transfer": 0.0003, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0001, "cancel_transfer": 0.0001, "card_about_to_expire": 0.0001, "card_acceptance": 0.0008, "card_arrival": 0.0001, "card_delivery_estimate": 0.0, "card_linking": 0.0001, "card_not_working": 0.0001, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0002, "card_payment_wrong_exchange_rate": 0.0001, "card_swallowed": 0.0001, "cash_withdrawal_charge": 0.0001, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.0029, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0002, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0002, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0001, "edit_personal_details": 0.0007, "exchange_charge": 0.0001, "exchange_rate": 0.0, "exchange_via_app": 0.0001, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0002, "fiat_currency_support": 0.0001, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0003, "getting_spare_card": 0.0, "getting_virtual_card": 0.0001, "lost_or_stolen_card": 0.0001, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.981, "pending_card_payment": 0.0002, "pending_cash_withdrawal": 0.0002, "pending_top_up": 0.0008, "pending_transfer": 0.0002, "pin_blocked": 0.0011, "receiving_money": 0.0001, "request_refund": 0.0, "reverted_card_payment?": 0.0001, "supported_cards_and_currencies": 0.0004, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0005, "top_up_by_card_charge": 0.0006, "top_up_by_cash_or_cheque": 0.001, "top_up_failed": 0.0008, "top_up_limits": 0.0005, "top_up_reverted": 0.0006, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0002, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0003, "verify_my_identity": 0.001, "verify_source_of_funds": 0.0002, "verify_top_up": 0.0006, "virtual_card_not_working": 0.0002, "visa_or_mastercard": 0.0002, "why_verify_identity": 0.0002, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.9626, "answer_confidence": 0.981, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2563", "label": "wrong_exchange_rate_for_cash_withdrawal", "ok": true, "at": "2026-09-26T12:47:53.768683+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 198.6, "answer": {"type": "choice", "choice": "exchange_rate", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.9945, "exchange_via_app": 0.0001, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0001, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0051}, "confidence": 0.9915, "answer_confidence": 0.9945, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1081", "label": "card_payment_not_recognised", "ok": true, "at": "2026-09-26T12:47:53.967477+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 190.8, "answer": {"type": "choice", "choice": "transaction_charged_twice", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 1.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-218", "label": "pending_cash_withdrawal", "ok": true, "at": "2026-09-26T12:47:54.158382+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 233.9, "answer": {"type": "choice", "choice": "transaction_charged_twice", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0004, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0069, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0002, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.9921, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0003, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9882, "answer_confidence": 0.9921, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2982", "label": "apple_pay_or_google_pay", "ok": true, "at": "2026-09-26T12:47:54.392328+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 201.3, "answer": {"type": "choice", "choice": "top_up_reverted", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0001, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0015, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0001, "top_up_limits": 0.0005, "top_up_reverted": 0.9977, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9955, "answer_confidence": 0.9977, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2678", "label": "top_up_failed", "ok": true, "at": "2026-09-26T12:47:54.593731+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 212.0, "answer": {"type": "choice", "choice": "declined_transfer", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.9991, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0003, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0004, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.998, "answer_confidence": 0.9991, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1438", "label": "compromised_card", "ok": true, "at": "2026-09-26T12:47:54.805982+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 199.8, "answer": {"type": "choice", "choice": "disposable_card_limits", "probabilities": {"Refund_not_showing_up": 0.0243, "activate_my_card": 0.0011, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0026, "atm_support": 0.0068, "automatic_top_up": 0.0077, "balance_not_updated_after_bank_transfer": 0.0033, "balance_not_updated_after_cheque_or_cash_deposit": 0.0013, "beneficiary_not_allowed": 0.0026, "cancel_transfer": 0.0135, "card_about_to_expire": 0.0122, "card_acceptance": 0.021, "card_arrival": 0.0046, "card_delivery_estimate": 0.0013, "card_linking": 0.0036, "card_not_working": 0.0139, "card_payment_fee_charged": 0.0033, "card_payment_not_recognised": 0.0039, "card_payment_wrong_exchange_rate": 0.0058, "card_swallowed": 0.0151, "cash_withdrawal_charge": 0.0009, "cash_withdrawal_not_recognised": 0.0025, "change_pin": 0.0048, "compromised_card": 0.0103, "contactless_not_working": 0.0002, "country_support": 0.0008, "declined_card_payment": 0.0275, "declined_cash_withdrawal": 0.0044, "declined_transfer": 0.0063, "direct_debit_payment_not_recognised": 0.0022, "disposable_card_limits": 0.1391, "edit_personal_details": 0.0137, "exchange_charge": 0.0021, "exchange_rate": 0.0003, "exchange_via_app": 0.0022, "extra_charge_on_statement": 0.0019, "failed_transfer": 0.0048, "fiat_currency_support": 0.0044, "get_disposable_virtual_card": 0.0204, "get_physical_card": 0.0175, "getting_spare_card": 0.0007, "getting_virtual_card": 0.0074, "lost_or_stolen_card": 0.0017, "lost_or_stolen_phone": 0.0023, "order_physical_card": 0.0049, "passcode_forgotten": 0.0096, "pending_card_payment": 0.0107, "pending_cash_withdrawal": 0.0026, "pending_top_up": 0.0081, "pending_transfer": 0.0015, "pin_blocked": 0.0168, "receiving_money": 0.0014, "request_refund": 0.1386, "reverted_card_payment?": 0.0025, "supported_cards_and_currencies": 0.0389, "terminate_account": 0.1082, "top_up_by_bank_transfer_charge": 0.0052, "top_up_by_card_charge": 0.0137, "top_up_by_cash_or_cheque": 0.0106, "top_up_failed": 0.0094, "top_up_limits": 0.0076, "top_up_reverted": 0.0078, "topping_up_by_card": 0.0013, "transaction_charged_twice": 0.0018, "transfer_fee_charged": 0.0004, "transfer_into_account": 0.0011, "transfer_not_received_by_recipient": 0.0031, "transfer_timing": 0.0003, "unable_to_verify_identity": 0.0086, "verify_my_identity": 0.044, "verify_source_of_funds": 0.0096, "verify_top_up": 0.0218, "virtual_card_not_working": 0.0473, "visa_or_mastercard": 0.015, "why_verify_identity": 0.0126, "wrong_amount_of_cash_received": 0.0028, "wrong_exchange_rate_for_cash_withdrawal": 0.0062}, "confidence": 0.214, "answer_confidence": 0.1391, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1379", "label": "disposable_card_limits", "ok": true, "at": "2026-09-26T12:47:55.005898+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 185.4, "answer": {"type": "choice", "choice": "disposable_card_limits", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 1.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2768", "label": "exchange_charge", "ok": true, "at": "2026-09-26T12:47:55.191378+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 209.6, "answer": {"type": "choice", "choice": "exchange_rate", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.001, "exchange_rate": 0.9953, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0037, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9925, "answer_confidence": 0.9953, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2765", "label": "exchange_charge", "ok": true, "at": "2026-09-26T12:47:55.403722+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 262.8, "answer": {"type": "choice", "choice": "exchange_via_app", "probabilities": {"Refund_not_showing_up": 0.001, "activate_my_card": 0.0012, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0001, "atm_support": 0.0018, "automatic_top_up": 0.0062, "balance_not_updated_after_bank_transfer": 0.0006, "balance_not_updated_after_cheque_or_cash_deposit": 0.0007, "beneficiary_not_allowed": 0.0007, "cancel_transfer": 0.0002, "card_about_to_expire": 0.0002, "card_acceptance": 0.0023, "card_arrival": 0.0004, "card_delivery_estimate": 0.0001, "card_linking": 0.0003, "card_not_working": 0.0003, "card_payment_fee_charged": 0.0003, "card_payment_not_recognised": 0.0005, "card_payment_wrong_exchange_rate": 0.0005, "card_swallowed": 0.0002, "cash_withdrawal_charge": 0.0008, "cash_withdrawal_not_recognised": 0.0013, "change_pin": 0.0002, "compromised_card": 0.0, "contactless_not_working": 0.0001, "country_support": 0.0029, "declined_card_payment": 0.0001, "declined_cash_withdrawal": 0.0002, "declined_transfer": 0.0002, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0005, "edit_personal_details": 0.0001, "exchange_charge": 0.0057, "exchange_rate": 0.0148, "exchange_via_app": 0.8593, "extra_charge_on_statement": 0.0151, "failed_transfer": 0.0003, "fiat_currency_support": 0.0058, "get_disposable_virtual_card": 0.003, "get_physical_card": 0.0004, "getting_spare_card": 0.0001, "getting_virtual_card": 0.01, "lost_or_stolen_card": 0.0001, "lost_or_stolen_phone": 0.0002, "order_physical_card": 0.0001, "passcode_forgotten": 0.0, "pending_card_payment": 0.0002, "pending_cash_withdrawal": 0.0009, "pending_top_up": 0.0009, "pending_transfer": 0.0004, "pin_blocked": 0.0, "receiving_money": 0.023, "request_refund": 0.0004, "reverted_card_payment?": 0.0002, "supported_cards_and_currencies": 0.005, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0016, "top_up_by_card_charge": 0.0047, "top_up_by_cash_or_cheque": 0.0038, "top_up_failed": 0.0037, "top_up_limits": 0.0024, "top_up_reverted": 0.0025, "topping_up_by_card": 0.0007, "transaction_charged_twice": 0.0003, "transfer_fee_charged": 0.0017, "transfer_into_account": 0.0016, "transfer_not_received_by_recipient": 0.0026, "transfer_timing": 0.0001, "unable_to_verify_identity": 0.0003, "verify_my_identity": 0.0001, "verify_source_of_funds": 0.0003, "verify_top_up": 0.0006, "virtual_card_not_working": 0.001, "visa_or_mastercard": 0.0008, "why_verify_identity": 0.0002, "wrong_amount_of_cash_received": 0.0003, "wrong_exchange_rate_for_cash_withdrawal": 0.0003}, "confidence": 0.8013, "answer_confidence": 0.8593, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2363", "label": "verify_top_up", "ok": true, "at": "2026-09-26T12:47:55.666638+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 203.2, "answer": {"type": "choice", "choice": "verify_top_up", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 1.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2646", "label": "top_up_failed", "ok": true, "at": "2026-09-26T12:47:55.869879+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 186.0, "answer": {"type": "choice", "choice": "top_up_reverted", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0004, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0028, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0003, "top_up_reverted": 0.9963, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9936, "answer_confidence": 0.9963, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1680", "label": "request_refund", "ok": true, "at": "2026-09-26T12:47:56.056087+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 231.9, "answer": {"type": "choice", "choice": "request_refund", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 1.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1789", "label": "Refund_not_showing_up", "ok": true, "at": "2026-09-26T12:47:56.288093+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 188.5, "answer": {"type": "choice", "choice": "Refund_not_showing_up", "probabilities": {"Refund_not_showing_up": 1.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-651", "label": "pending_top_up", "ok": true, "at": "2026-09-26T12:47:56.476711+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 214.3, "answer": {"type": "choice", "choice": "top_up_reverted", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0001, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0002, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0019, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0044, "top_up_by_card_charge": 0.0002, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0003, "top_up_limits": 0.0011, "top_up_reverted": 0.9916, "topping_up_by_card": 0.0002, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9861, "answer_confidence": 0.9916, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-3071", "label": "country_support", "ok": true, "at": "2026-09-26T12:47:56.691105+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 216.0, "answer": {"type": "choice", "choice": "supported_cards_and_currencies", "probabilities": {"Refund_not_showing_up": 0.0107, "activate_my_card": 0.0048, "age_limit": 0.0001, "apple_pay_or_google_pay": 0.0019, "atm_support": 0.0122, "automatic_top_up": 0.0062, "balance_not_updated_after_bank_transfer": 0.0165, "balance_not_updated_after_cheque_or_cash_deposit": 0.0099, "beneficiary_not_allowed": 0.0084, "cancel_transfer": 0.0033, "card_about_to_expire": 0.0049, "card_acceptance": 0.0557, "card_arrival": 0.0074, "card_delivery_estimate": 0.0019, "card_linking": 0.0042, "card_not_working": 0.0079, "card_payment_fee_charged": 0.0071, "card_payment_not_recognised": 0.0102, "card_payment_wrong_exchange_rate": 0.0106, "card_swallowed": 0.0081, "cash_withdrawal_charge": 0.0087, "cash_withdrawal_not_recognised": 0.0134, "change_pin": 0.0086, "compromised_card": 0.0024, "contactless_not_working": 0.0007, "country_support": 0.0021, "declined_card_payment": 0.0134, "declined_cash_withdrawal": 0.0133, "declined_transfer": 0.0205, "direct_debit_payment_not_recognised": 0.0029, "disposable_card_limits": 0.004, "edit_personal_details": 0.0056, "exchange_charge": 0.0112, "exchange_rate": 0.0024, "exchange_via_app": 0.0135, "extra_charge_on_statement": 0.0051, "failed_transfer": 0.0196, "fiat_currency_support": 0.0178, "get_disposable_virtual_card": 0.0029, "get_physical_card": 0.0147, "getting_spare_card": 0.0025, "getting_virtual_card": 0.0086, "lost_or_stolen_card": 0.0039, "lost_or_stolen_phone": 0.0068, "order_physical_card": 0.0024, "passcode_forgotten": 0.004, "pending_card_payment": 0.0132, "pending_cash_withdrawal": 0.019, "pending_top_up": 0.0538, "pending_transfer": 0.0165, "pin_blocked": 0.0007, "receiving_money": 0.0133, "request_refund": 0.01, "reverted_card_payment?": 0.0046, "supported_cards_and_currencies": 0.1493, "terminate_account": 0.0003, "top_up_by_bank_transfer_charge": 0.0292, "top_up_by_card_charge": 0.0513, "top_up_by_cash_or_cheque": 0.0417, "top_up_failed": 0.0305, "top_up_limits": 0.0258, "top_up_reverted": 0.0236, "topping_up_by_card": 0.0036, "transaction_charged_twice": 0.0027, "transfer_fee_charged": 0.0017, "transfer_into_account": 0.0052, "transfer_not_received_by_recipient": 0.0118, "transfer_timing": 0.0015, "unable_to_verify_identity": 0.009, "verify_my_identity": 0.0161, "verify_source_of_funds": 0.0106, "verify_top_up": 0.022, "virtual_card_not_working": 0.0042, "visa_or_mastercard": 0.0096, "why_verify_identity": 0.0077, "wrong_amount_of_cash_received": 0.0037, "wrong_exchange_rate_for_cash_withdrawal": 0.0046}, "confidence": 0.1358, "answer_confidence": 0.1493, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1195", "label": "why_verify_identity", "ok": true, "at": "2026-09-26T12:47:56.907430+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 203.7, "answer": {"type": "choice", "choice": "verify_my_identity", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.9996, "verify_source_of_funds": 0.0, "verify_top_up": 0.0004, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9991, "answer_confidence": 0.9996, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-49", "label": "card_linking", "ok": true, "at": "2026-09-26T12:47:57.111236+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 200.0, "answer": {"type": "choice", "choice": "card_linking", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0001, "card_acceptance": 0.0008, "card_arrival": 0.0001, "card_delivery_estimate": 0.0, "card_linking": 0.718, "card_not_working": 0.0001, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0001, "card_payment_wrong_exchange_rate": 0.0001, "card_swallowed": 0.0001, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0001, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0001, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0003, "edit_personal_details": 0.0001, "exchange_charge": 0.0001, "exchange_rate": 0.0, "exchange_via_app": 0.0003, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0001, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0001, "getting_spare_card": 0.0, "getting_virtual_card": 0.0002, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0001, "passcode_forgotten": 0.0, "pending_card_payment": 0.0001, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0001, "pending_transfer": 0.0001, "pin_blocked": 0.0, "receiving_money": 0.0001, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.2756, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0001, "top_up_by_card_charge": 0.0006, "top_up_by_cash_or_cheque": 0.0003, "top_up_failed": 0.0003, "top_up_limits": 0.0002, "top_up_reverted": 0.0002, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0001, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0002, "verify_source_of_funds": 0.0002, "verify_top_up": 0.0003, "virtual_card_not_working": 0.0001, "visa_or_mastercard": 0.0001, "why_verify_identity": 0.0001, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.8507, "answer_confidence": 0.718, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-157", "label": "card_payment_wrong_exchange_rate", "ok": true, "at": "2026-09-26T12:47:57.311271+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 195.5, "answer": {"type": "choice", "choice": "wrong_exchange_rate_for_cash_withdrawal", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.033, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.967}, "confidence": 0.9666, "answer_confidence": 0.967, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2867", "label": "activate_my_card", "ok": true, "at": "2026-09-26T12:47:57.506958+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 189.0, "answer": {"type": "choice", "choice": "activate_my_card", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 1.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2386", "label": "verify_top_up", "ok": true, "at": "2026-09-26T12:47:57.696029+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 213.3, "answer": {"type": "choice", "choice": "verify_top_up", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0129, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0002, "top_up_reverted": 0.0194, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.9672, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9608, "answer_confidence": 0.9672, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1784", "label": "Refund_not_showing_up", "ok": true, "at": "2026-09-26T12:47:57.909412+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 220.2, "answer": {"type": "choice", "choice": "request_refund", "probabilities": {"Refund_not_showing_up": 0.0154, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.9845, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9815, "answer_confidence": 0.9845, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-52", "label": "card_linking", "ok": true, "at": "2026-09-26T12:47:58.129736+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 203.5, "answer": {"type": "choice", "choice": "card_linking", "probabilities": {"Refund_not_showing_up": 0.0001, "activate_my_card": 0.0004, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0001, "automatic_top_up": 0.0002, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0001, "card_acceptance": 0.0027, "card_arrival": 0.0001, "card_delivery_estimate": 0.0, "card_linking": 0.9515, "card_not_working": 0.0002, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0002, "card_payment_wrong_exchange_rate": 0.0002, "card_swallowed": 0.0006, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0001, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0001, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0017, "edit_personal_details": 0.0001, "exchange_charge": 0.0003, "exchange_rate": 0.0, "exchange_via_app": 0.0018, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0001, "fiat_currency_support": 0.0001, "get_disposable_virtual_card": 0.0001, "get_physical_card": 0.0011, "getting_spare_card": 0.0, "getting_virtual_card": 0.002, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0007, "passcode_forgotten": 0.0, "pending_card_payment": 0.0002, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.0004, "pending_transfer": 0.0001, "pin_blocked": 0.0, "receiving_money": 0.0003, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0235, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0006, "top_up_by_card_charge": 0.001, "top_up_by_cash_or_cheque": 0.0009, "top_up_failed": 0.0008, "top_up_limits": 0.0007, "top_up_reverted": 0.0006, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0016, "transfer_not_received_by_recipient": 0.0001, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0003, "verify_source_of_funds": 0.0003, "verify_top_up": 0.0002, "virtual_card_not_working": 0.0016, "visa_or_mastercard": 0.0004, "why_verify_identity": 0.0001, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.9278, "answer_confidence": 0.9515, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2159", "label": "change_pin", "ok": true, "at": "2026-09-26T12:47:58.333508+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 206.6, "answer": {"type": "choice", "choice": "pin_blocked", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.2901, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0435, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0044, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.6614, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0001, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.816, "answer_confidence": 0.6614, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2630", "label": "get_disposable_virtual_card", "ok": true, "at": "2026-09-26T12:47:58.540217+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 192.7, "answer": {"type": "choice", "choice": "disposable_card_limits", "probabilities": {"Refund_not_showing_up": 0.0002, "activate_my_card": 0.0001, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0001, "automatic_top_up": 0.0001, "balance_not_updated_after_bank_transfer": 0.0001, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0001, "cancel_transfer": 0.0, "card_about_to_expire": 0.0002, "card_acceptance": 0.0032, "card_arrival": 0.0001, "card_delivery_estimate": 0.0, "card_linking": 0.0001, "card_not_working": 0.0001, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0001, "card_payment_wrong_exchange_rate": 0.0001, "card_swallowed": 0.0001, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0001, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0001, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.9474, "edit_personal_details": 0.0, "exchange_charge": 0.0001, "exchange_rate": 0.0, "exchange_via_app": 0.0001, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0001, "fiat_currency_support": 0.0001, "get_disposable_virtual_card": 0.0002, "get_physical_card": 0.0003, "getting_spare_card": 0.0, "getting_virtual_card": 0.0001, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0002, "passcode_forgotten": 0.0, "pending_card_payment": 0.0001, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.0002, "pending_transfer": 0.0001, "pin_blocked": 0.0, "receiving_money": 0.0001, "request_refund": 0.0001, "reverted_card_payment?": 0.0001, "supported_cards_and_currencies": 0.0392, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0002, "top_up_by_card_charge": 0.0009, "top_up_by_cash_or_cheque": 0.0006, "top_up_failed": 0.0007, "top_up_limits": 0.0005, "top_up_reverted": 0.0003, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0002, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0002, "verify_my_identity": 0.0001, "verify_source_of_funds": 0.0001, "verify_top_up": 0.0003, "virtual_card_not_working": 0.0009, "visa_or_mastercard": 0.0004, "why_verify_identity": 0.0002, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0002}, "confidence": 0.9352, "answer_confidence": 0.9474, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2708", "label": "balance_not_updated_after_bank_transfer", "ok": true, "at": "2026-09-26T12:47:58.733018+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 199.0, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0181, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.9818, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9789, "answer_confidence": 0.9818, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2141", "label": "change_pin", "ok": true, "at": "2026-09-26T12:47:58.932145+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 199.0, "answer": {"type": "choice", "choice": "edit_personal_details", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0004, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.9994, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0001, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0001, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9988, "answer_confidence": 0.9994, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-871", "label": "transfer_not_received_by_recipient", "ok": true, "at": "2026-09-26T12:47:59.131150+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 207.9, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0001, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0087, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.9908, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9872, "answer_confidence": 0.9908, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1506", "label": "direct_debit_payment_not_recognised", "ok": true, "at": "2026-09-26T12:47:59.339122+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 183.6, "answer": {"type": "choice", "choice": "transaction_charged_twice", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 1.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-65", "label": "card_linking", "ok": true, "at": "2026-09-26T12:47:59.522845+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 187.4, "answer": {"type": "choice", "choice": "card_linking", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.9985, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0001, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.001, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9967, "answer_confidence": 0.9985, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1681", "label": "request_refund", "ok": true, "at": "2026-09-26T12:47:59.710424+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 208.1, "answer": {"type": "choice", "choice": "request_refund", "probabilities": {"Refund_not_showing_up": 0.0067, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.9933, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9908, "answer_confidence": 0.9933, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-111", "label": "exchange_rate", "ok": true, "at": "2026-09-26T12:47:59.918669+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 179.5, "answer": {"type": "choice", "choice": "exchange_rate", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 1.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-931", "label": "getting_virtual_card", "ok": true, "at": "2026-09-26T12:48:00.098262+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 189.2, "answer": {"type": "choice", "choice": "virtual_card_not_working", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 1.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2002", "label": "verify_source_of_funds", "ok": true, "at": "2026-09-26T12:48:00.287536+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 194.0, "answer": {"type": "choice", "choice": "verify_source_of_funds", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.9999, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9998, "answer_confidence": 0.9999, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2651", "label": "top_up_failed", "ok": true, "at": "2026-09-26T12:48:00.481728+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 191.8, "answer": {"type": "choice", "choice": "top_up_reverted", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0062, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0073, "top_up_by_card_charge": 0.0003, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0001, "top_up_limits": 0.0007, "top_up_reverted": 0.9851, "topping_up_by_card": 0.0003, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9785, "answer_confidence": 0.9851, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-687", "label": "cancel_transfer", "ok": true, "at": "2026-09-26T12:48:00.673617+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 204.3, "answer": {"type": "choice", "choice": "reverted_card_payment?", "probabilities": {"Refund_not_showing_up": 0.0006, "activate_my_card": 0.0001, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0001, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0002, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0001, "cancel_transfer": 0.0009, "card_about_to_expire": 0.0, "card_acceptance": 0.0002, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0001, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.0001, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0001, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0001, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0, "edit_personal_details": 0.0001, "exchange_charge": 0.0001, "exchange_rate": 0.0, "exchange_via_app": 0.0002, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0003, "fiat_currency_support": 0.0002, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0001, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0097, "reverted_card_payment?": 0.9826, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0001, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0001, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0009, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0004, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0001, "verify_source_of_funds": 0.0001, "verify_top_up": 0.0002, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0002, "why_verify_identity": 0.0001, "wrong_amount_of_cash_received": 0.0002, "wrong_exchange_rate_for_cash_withdrawal": 0.0005}, "confidence": 0.9708, "answer_confidence": 0.9826, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2069", "label": "transfer_timing", "ok": true, "at": "2026-09-26T12:48:00.877993+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 183.0, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.9999, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9998, "answer_confidence": 0.9999, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2805", "label": "top_up_by_card_charge", "ok": true, "at": "2026-09-26T12:48:01.061089+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 194.3, "answer": {"type": "choice", "choice": "topping_up_by_card", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 1.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-395", "label": "card_not_working", "ok": true, "at": "2026-09-26T12:48:01.255430+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 195.4, "answer": {"type": "choice", "choice": "declined_transfer", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.9985, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0015, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9974, "answer_confidence": 0.9985, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-3012", "label": "verify_my_identity", "ok": true, "at": "2026-09-26T12:48:01.453677+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 189.6, "answer": {"type": "choice", "choice": "verify_my_identity", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 1.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9999, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-935", "label": "getting_virtual_card", "ok": true, "at": "2026-09-26T12:48:01.643365+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 198.5, "answer": {"type": "choice", "choice": "virtual_card_not_working", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 1.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1480", "label": "direct_debit_payment_not_recognised", "ok": true, "at": "2026-09-26T12:48:01.842028+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 198.6, "answer": {"type": "choice", "choice": "direct_debit_payment_not_recognised", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.9998, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.9996, "answer_confidence": 0.9998, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2699", "label": "balance_not_updated_after_bank_transfer", "ok": true, "at": "2026-09-26T12:48:02.040694+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 192.1, "answer": {"type": "choice", "choice": "declined_transfer", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0004, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.8996, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0125, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0002, "pending_top_up": 0.0004, "pending_transfer": 0.0453, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0003, "transfer_not_received_by_recipient": 0.0171, "transfer_timing": 0.0057, "unable_to_verify_identity": 0.018, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.8901, "answer_confidence": 0.8996, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2155", "label": "change_pin", "ok": true, "at": "2026-09-26T12:48:02.232902+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 198.2, "answer": {"type": "choice", "choice": "pin_blocked", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0285, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0001, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0002, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.9712, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9695, "answer_confidence": 0.9712, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1773", "label": "Refund_not_showing_up", "ok": true, "at": "2026-09-26T12:48:02.431338+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 193.0, "answer": {"type": "choice", "choice": "request_refund", "probabilities": {"Refund_not_showing_up": 0.0044, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.9956, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9934, "answer_confidence": 0.9956, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1725", "label": "declined_transfer", "ok": true, "at": "2026-09-26T12:48:02.624484+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 230.2, "answer": {"type": "choice", "choice": "declined_transfer", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 1.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1844", "label": "pending_transfer", "ok": true, "at": "2026-09-26T12:48:02.854771+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 183.8, "answer": {"type": "choice", "choice": "pending_transfer", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.9997, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0003, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9993, "answer_confidence": 0.9997, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2579", "label": "wrong_exchange_rate_for_cash_withdrawal", "ok": true, "at": "2026-09-26T12:48:03.038701+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 204.4, "answer": {"type": "choice", "choice": "atm_support", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.9793, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0006, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.002, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0001, "getting_spare_card": 0.0, "getting_virtual_card": 0.0001, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0001, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0172, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9732, "answer_confidence": 0.9793, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1413", "label": "compromised_card", "ok": true, "at": "2026-09-26T12:48:03.243298+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 222.6, "answer": {"type": "choice", "choice": "edit_personal_details", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0005, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.8937, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0015, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0007, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0864, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0145, "verify_source_of_funds": 0.0, "verify_top_up": 0.0021, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9054, "answer_confidence": 0.8937, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2458", "label": "top_up_by_cash_or_cheque", "ok": true, "at": "2026-09-26T12:48:03.466066+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 194.0, "answer": {"type": "choice", "choice": "topping_up_by_card", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0001, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0001, "top_up_reverted": 0.0013, "topping_up_by_card": 0.9985, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9972, "answer_confidence": 0.9985, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2806", "label": "top_up_by_card_charge", "ok": true, "at": "2026-09-26T12:48:03.660215+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 205.2, "answer": {"type": "choice", "choice": "top_up_reverted", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0001, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0085, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0007, "top_up_reverted": 0.9817, "topping_up_by_card": 0.0004, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0085, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9747, "answer_confidence": 0.9817, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1771", "label": "Refund_not_showing_up", "ok": true, "at": "2026-09-26T12:48:03.865527+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 197.7, "answer": {"type": "choice", "choice": "Refund_not_showing_up", "probabilities": {"Refund_not_showing_up": 1.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1033", "label": "top_up_reverted", "ok": true, "at": "2026-09-26T12:48:04.063414+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 192.2, "answer": {"type": "choice", "choice": "top_up_reverted", "probabilities": {"Refund_not_showing_up": 0.0005, "activate_my_card": 0.0001, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.001, "automatic_top_up": 0.0009, "balance_not_updated_after_bank_transfer": 0.0007, "balance_not_updated_after_cheque_or_cash_deposit": 0.0005, "beneficiary_not_allowed": 0.0004, "cancel_transfer": 0.0031, "card_about_to_expire": 0.0001, "card_acceptance": 0.0029, "card_arrival": 0.0003, "card_delivery_estimate": 0.0001, "card_linking": 0.0001, "card_not_working": 0.0004, "card_payment_fee_charged": 0.0002, "card_payment_not_recognised": 0.0005, "card_payment_wrong_exchange_rate": 0.0004, "card_swallowed": 0.0002, "cash_withdrawal_charge": 0.0002, "cash_withdrawal_not_recognised": 0.0005, "change_pin": 0.0001, "compromised_card": 0.0001, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0004, "declined_cash_withdrawal": 0.001, "declined_transfer": 0.0034, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0001, "edit_personal_details": 0.0001, "exchange_charge": 0.0002, "exchange_rate": 0.0001, "exchange_via_app": 0.0002, "extra_charge_on_statement": 0.0002, "failed_transfer": 0.0027, "fiat_currency_support": 0.0003, "get_disposable_virtual_card": 0.0001, "get_physical_card": 0.0001, "getting_spare_card": 0.0, "getting_virtual_card": 0.0001, "lost_or_stolen_card": 0.0001, "lost_or_stolen_phone": 0.0003, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0001, "pending_cash_withdrawal": 0.0002, "pending_top_up": 0.002, "pending_transfer": 0.0002, "pin_blocked": 0.0, "receiving_money": 0.0002, "request_refund": 0.0, "reverted_card_payment?": 0.0003, "supported_cards_and_currencies": 0.0004, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0743, "top_up_by_card_charge": 0.0079, "top_up_by_cash_or_cheque": 0.006, "top_up_failed": 0.0037, "top_up_limits": 0.0163, "top_up_reverted": 0.858, "topping_up_by_card": 0.0028, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0001, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0007, "verify_my_identity": 0.0001, "verify_source_of_funds": 0.0001, "verify_top_up": 0.0011, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0005, "wrong_amount_of_cash_received": 0.0012, "wrong_exchange_rate_for_cash_withdrawal": 0.001}, "confidence": 0.8365, "answer_confidence": 0.858, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-211", "label": "pending_cash_withdrawal", "ok": true, "at": "2026-09-26T12:48:04.255747+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 228.1, "answer": {"type": "choice", "choice": "pending_cash_withdrawal", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0032, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0002, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.993, "pending_top_up": 0.0031, "pending_transfer": 0.0002, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0001, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9887, "answer_confidence": 0.993, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-439", "label": "exchange_via_app", "ok": true, "at": "2026-09-26T12:48:04.487046+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 192.0, "answer": {"type": "choice", "choice": "exchange_rate", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0001, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0003, "exchange_rate": 0.5488, "exchange_via_app": 0.4471, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0001, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0002, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0001, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0002, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0001, "top_up_limits": 0.0001, "top_up_reverted": 0.0001, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0016, "transfer_not_received_by_recipient": 0.0002, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.8336, "answer_confidence": 0.5488, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2504", "label": "order_physical_card", "ok": true, "at": "2026-09-26T12:48:04.679265+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 212.1, "answer": {"type": "choice", "choice": "order_physical_card", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 1.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-944", "label": "getting_virtual_card", "ok": true, "at": "2026-09-26T12:48:04.891494+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 186.7, "answer": {"type": "choice", "choice": "virtual_card_not_working", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 1.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1003", "label": "top_up_reverted", "ok": true, "at": "2026-09-26T12:48:05.078310+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 211.3, "answer": {"type": "choice", "choice": "top_up_reverted", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0001, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0004, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0008, "top_up_reverted": 0.9984, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9967, "answer_confidence": 0.9984, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-539", "label": "pin_blocked", "ok": true, "at": "2026-09-26T12:48:05.289724+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 200.2, "answer": {"type": "choice", "choice": "passcode_forgotten", "probabilities": {"Refund_not_showing_up": 0.0001, "activate_my_card": 0.0001, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0001, "automatic_top_up": 0.0001, "balance_not_updated_after_bank_transfer": 0.0001, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0006, "card_about_to_expire": 0.0, "card_acceptance": 0.0001, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0001, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.0253, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0001, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0006, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0004, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0006, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.8577, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0001, "pending_transfer": 0.0, "pin_blocked": 0.0978, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0001, "supported_cards_and_currencies": 0.0001, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0001, "top_up_by_card_charge": 0.0002, "top_up_by_cash_or_cheque": 0.0002, "top_up_failed": 0.0002, "top_up_limits": 0.0002, "top_up_reverted": 0.0002, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0001, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0088, "verify_my_identity": 0.0026, "verify_source_of_funds": 0.0, "verify_top_up": 0.0015, "virtual_card_not_working": 0.0001, "visa_or_mastercard": 0.0001, "why_verify_identity": 0.0003, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0002}, "confidence": 0.8682, "answer_confidence": 0.8577, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1463", "label": "atm_support", "ok": true, "at": "2026-09-26T12:48:05.490050+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 186.5, "answer": {"type": "choice", "choice": "atm_support", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 1.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-216", "label": "pending_cash_withdrawal", "ok": true, "at": "2026-09-26T12:48:05.676678+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 208.3, "answer": {"type": "choice", "choice": "pending_cash_withdrawal", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.9993, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0006, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9986, "answer_confidence": 0.9993, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2052", "label": "transfer_timing", "ok": true, "at": "2026-09-26T12:48:05.885062+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 182.1, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 1.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1865", "label": "pending_transfer", "ok": true, "at": "2026-09-26T12:48:06.067208+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 208.2, "answer": {"type": "choice", "choice": "pending_transfer", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0001, "pending_transfer": 0.9999, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9997, "answer_confidence": 0.9999, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-589", "label": "contactless_not_working", "ok": true, "at": "2026-09-26T12:48:06.275750+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 212.4, "answer": {"type": "choice", "choice": "contactless_not_working", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 1.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1947", "label": "card_swallowed", "ok": true, "at": "2026-09-26T12:48:06.488253+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 187.9, "answer": {"type": "choice", "choice": "disposable_card_limits", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0001, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0032, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.9892, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0002, "lost_or_stolen_phone": 0.0071, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9842, "answer_confidence": 0.9892, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2295", "label": "failed_transfer", "ok": true, "at": "2026-09-26T12:48:06.676316+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 200.3, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0008, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.9992, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9985, "answer_confidence": 0.9992, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-606", "label": "top_up_by_bank_transfer_charge", "ok": true, "at": "2026-09-26T12:48:06.876753+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 187.6, "answer": {"type": "choice", "choice": "exchange_via_app", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0001, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0001, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.9951, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0001, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0001, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0002, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0008, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0002, "top_up_by_card_charge": 0.0003, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0001, "top_up_limits": 0.0002, "top_up_reverted": 0.0014, "topping_up_by_card": 0.0002, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0002, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0001, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9896, "answer_confidence": 0.9951, "action": {"act_probability": 1.0}}, "routedModel": "english"}
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{"task": "banking77", "id": "banking77-1076", "label": "balance_not_updated_after_cheque_or_cash_deposit", "ok": true, "at": "2026-09-26T12:48:07.258359+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 197.2, "answer": {"type": "choice", "choice": "pending_cash_withdrawal", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 1.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2392", "label": "verify_top_up", "ok": true, "at": "2026-09-26T12:48:07.455704+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 187.1, "answer": {"type": "choice", "choice": "verify_top_up", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0001, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.9999, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9997, "answer_confidence": 0.9999, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-3037", "label": "verify_my_identity", "ok": true, "at": "2026-09-26T12:48:07.642903+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 202.6, "answer": {"type": "choice", "choice": "verify_my_identity", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 1.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1635", "label": "pending_card_payment", "ok": true, "at": "2026-09-26T12:48:07.845668+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 199.4, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.0004, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0001, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0001, "card_payment_wrong_exchange_rate": 0.0001, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0001, "declined_cash_withdrawal": 0.0002, "declined_transfer": 0.0001, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0003, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0011, "pending_top_up": 0.0032, "pending_transfer": 0.0001, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0001, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0003, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.9932, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9872, "answer_confidence": 0.9932, "action": {"act_probability": 1.0}}, "routedModel": "english"}
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{"task": "banking77", "id": "banking77-2943", "label": "card_about_to_expire", "ok": true, "at": "2026-09-26T12:48:08.241845+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 205.9, "answer": {"type": "choice", "choice": "disposable_card_limits", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 1.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9999, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1253", "label": "get_physical_card", "ok": true, "at": "2026-09-26T12:48:08.448019+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 190.8, "answer": {"type": "choice", "choice": "passcode_forgotten", "probabilities": {"Refund_not_showing_up": 0.0014, "activate_my_card": 0.0007, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0002, "atm_support": 0.0011, "automatic_top_up": 0.0005, "balance_not_updated_after_bank_transfer": 0.0014, "balance_not_updated_after_cheque_or_cash_deposit": 0.0006, "beneficiary_not_allowed": 0.0006, "cancel_transfer": 0.0006, "card_about_to_expire": 0.0016, "card_acceptance": 0.0071, "card_arrival": 0.0016, "card_delivery_estimate": 0.0003, "card_linking": 0.0008, "card_not_working": 0.0014, "card_payment_fee_charged": 0.001, "card_payment_not_recognised": 0.0014, "card_payment_wrong_exchange_rate": 0.0014, "card_swallowed": 0.0013, "cash_withdrawal_charge": 0.0004, "cash_withdrawal_not_recognised": 0.0007, "change_pin": 0.0082, "compromised_card": 0.0003, "contactless_not_working": 0.0001, "country_support": 0.0001, "declined_card_payment": 0.001, "declined_cash_withdrawal": 0.0006, "declined_transfer": 0.0008, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0018, "edit_personal_details": 0.0016, "exchange_charge": 0.0004, "exchange_rate": 0.0001, "exchange_via_app": 0.0005, "extra_charge_on_statement": 0.0002, "failed_transfer": 0.0007, "fiat_currency_support": 0.0005, "get_disposable_virtual_card": 0.0001, "get_physical_card": 0.0009, "getting_spare_card": 0.0001, "getting_virtual_card": 0.0006, "lost_or_stolen_card": 0.008, "lost_or_stolen_phone": 0.0031, "order_physical_card": 0.0001, "passcode_forgotten": 0.8321, "pending_card_payment": 0.0014, "pending_cash_withdrawal": 0.0006, "pending_top_up": 0.0026, "pending_transfer": 0.0004, "pin_blocked": 0.065, "receiving_money": 0.0006, "request_refund": 0.0002, "reverted_card_payment?": 0.0004, "supported_cards_and_currencies": 0.0075, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0016, "top_up_by_card_charge": 0.0028, "top_up_by_cash_or_cheque": 0.003, "top_up_failed": 0.0029, "top_up_limits": 0.0021, "top_up_reverted": 0.0022, "topping_up_by_card": 0.0004, "transaction_charged_twice": 0.0002, "transfer_fee_charged": 0.0001, "transfer_into_account": 0.0002, "transfer_not_received_by_recipient": 0.0007, "transfer_timing": 0.0001, "unable_to_verify_identity": 0.001, "verify_my_identity": 0.0049, "verify_source_of_funds": 0.0009, "verify_top_up": 0.0026, "virtual_card_not_working": 0.0011, "visa_or_mastercard": 0.0048, "why_verify_identity": 0.0012, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0004}, "confidence": 0.7822, "answer_confidence": 0.8321, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1187", "label": "why_verify_identity", "ok": true, "at": "2026-09-26T12:48:08.638947+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 217.2, "answer": {"type": "choice", "choice": "verify_my_identity", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0011, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0001, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0002, "card_about_to_expire": 0.0, "card_acceptance": 0.0001, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0001, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0001, "edit_personal_details": 0.082, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0001, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0001, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0001, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0001, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.9148, "verify_source_of_funds": 0.0, "verify_top_up": 0.0002, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0001, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9276, "answer_confidence": 0.9148, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2217", "label": "transfer_fee_charged", "ok": true, "at": "2026-09-26T12:48:08.856243+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 183.5, "answer": {"type": "choice", "choice": "transaction_charged_twice", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0026, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.9973, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9956, "answer_confidence": 0.9973, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2863", "label": "activate_my_card", "ok": true, "at": "2026-09-26T12:48:09.039919+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 198.6, "answer": {"type": "choice", "choice": "activate_my_card", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 1.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1272", "label": "get_physical_card", "ok": true, "at": "2026-09-26T12:48:09.238576+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 194.4, "answer": {"type": "choice", "choice": "pin_blocked", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0024, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0218, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.9758, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9719, "answer_confidence": 0.9758, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2036", "label": "verify_source_of_funds", "ok": true, "at": "2026-09-26T12:48:09.433023+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 191.0, "answer": {"type": "choice", "choice": "verify_source_of_funds", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 1.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2223", "label": "transfer_fee_charged", "ok": true, "at": "2026-09-26T12:48:09.624133+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 212.9, "answer": {"type": "choice", "choice": "transaction_charged_twice", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.1683, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.8317, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.8956, "answer_confidence": 0.8317, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1965", "label": "transaction_charged_twice", "ok": true, "at": "2026-09-26T12:48:09.837159+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 186.0, "answer": {"type": "choice", "choice": "declined_transfer", "probabilities": {"Refund_not_showing_up": 0.1233, "activate_my_card": 0.002, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0006, "atm_support": 0.0103, "automatic_top_up": 0.0021, "balance_not_updated_after_bank_transfer": 0.0053, "balance_not_updated_after_cheque_or_cash_deposit": 0.0014, "beneficiary_not_allowed": 0.0064, "cancel_transfer": 0.0011, "card_about_to_expire": 0.001, "card_acceptance": 0.0059, "card_arrival": 0.0022, "card_delivery_estimate": 0.0005, "card_linking": 0.0012, "card_not_working": 0.0026, "card_payment_fee_charged": 0.0008, "card_payment_not_recognised": 0.0016, "card_payment_wrong_exchange_rate": 0.0016, "card_swallowed": 0.0039, "cash_withdrawal_charge": 0.0031, "cash_withdrawal_not_recognised": 0.0069, "change_pin": 0.0058, "compromised_card": 0.0017, "contactless_not_working": 0.0003, "country_support": 0.0006, "declined_card_payment": 0.0139, "declined_cash_withdrawal": 0.0241, "declined_transfer": 0.1479, "direct_debit_payment_not_recognised": 0.0006, "disposable_card_limits": 0.0009, "edit_personal_details": 0.0042, "exchange_charge": 0.0048, "exchange_rate": 0.0009, "exchange_via_app": 0.0066, "extra_charge_on_statement": 0.0015, "failed_transfer": 0.1001, "fiat_currency_support": 0.0057, "get_disposable_virtual_card": 0.0016, "get_physical_card": 0.0017, "getting_spare_card": 0.0035, "getting_virtual_card": 0.0015, "lost_or_stolen_card": 0.0028, "lost_or_stolen_phone": 0.0063, "order_physical_card": 0.0002, "passcode_forgotten": 0.0017, "pending_card_payment": 0.0034, "pending_cash_withdrawal": 0.0206, "pending_top_up": 0.0867, "pending_transfer": 0.0162, "pin_blocked": 0.0005, "receiving_money": 0.0059, "request_refund": 0.0232, "reverted_card_payment?": 0.0153, "supported_cards_and_currencies": 0.0037, "terminate_account": 0.0002, "top_up_by_bank_transfer_charge": 0.0091, "top_up_by_card_charge": 0.0208, "top_up_by_cash_or_cheque": 0.0169, "top_up_failed": 0.0146, "top_up_limits": 0.0103, "top_up_reverted": 0.0105, "topping_up_by_card": 0.0021, "transaction_charged_twice": 0.0067, "transfer_fee_charged": 0.0004, "transfer_into_account": 0.0009, "transfer_not_received_by_recipient": 0.0202, "transfer_timing": 0.0011, "unable_to_verify_identity": 0.0638, "verify_my_identity": 0.0223, "verify_source_of_funds": 0.006, "verify_top_up": 0.0177, "virtual_card_not_working": 0.0013, "visa_or_mastercard": 0.0125, "why_verify_identity": 0.0366, "wrong_amount_of_cash_received": 0.0042, "wrong_exchange_rate_for_cash_withdrawal": 0.0233}, "confidence": 0.2435, "answer_confidence": 0.1479, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1959", "label": "card_swallowed", "ok": true, "at": "2026-09-26T12:48:10.023308+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 188.7, "answer": {"type": "choice", "choice": "atm_support", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.9973, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0026, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9956, "answer_confidence": 0.9973, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2692", "label": "balance_not_updated_after_bank_transfer", "ok": true, "at": "2026-09-26T12:48:10.212076+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 216.1, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.001, "activate_my_card": 0.0001, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0002, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0087, "balance_not_updated_after_cheque_or_cash_deposit": 0.0024, "beneficiary_not_allowed": 0.0005, "cancel_transfer": 0.0005, "card_about_to_expire": 0.0001, "card_acceptance": 0.0009, "card_arrival": 0.0003, "card_delivery_estimate": 0.001, "card_linking": 0.0001, "card_not_working": 0.0004, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0002, "card_payment_wrong_exchange_rate": 0.0003, "card_swallowed": 0.0002, "cash_withdrawal_charge": 0.0002, "cash_withdrawal_not_recognised": 0.0003, "change_pin": 0.0001, "compromised_card": 0.0001, "contactless_not_working": 0.0, "country_support": 0.0002, "declined_card_payment": 0.0004, "declined_cash_withdrawal": 0.0011, "declined_transfer": 0.0069, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0002, "edit_personal_details": 0.0001, "exchange_charge": 0.0002, "exchange_rate": 0.0001, "exchange_via_app": 0.0004, "extra_charge_on_statement": 0.0, "failed_transfer": 0.019, "fiat_currency_support": 0.0005, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0001, "getting_spare_card": 0.0, "getting_virtual_card": 0.0003, "lost_or_stolen_card": 0.0002, "lost_or_stolen_phone": 0.0004, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0003, "pending_cash_withdrawal": 0.0005, "pending_top_up": 0.0039, "pending_transfer": 0.3808, "pin_blocked": 0.0, "receiving_money": 0.0004, "request_refund": 0.0, "reverted_card_payment?": 0.0003, "supported_cards_and_currencies": 0.0001, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0001, "top_up_limits": 0.0001, "top_up_reverted": 0.0001, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0976, "transfer_not_received_by_recipient": 0.0202, "transfer_timing": 0.4416, "unable_to_verify_identity": 0.0005, "verify_my_identity": 0.0007, "verify_source_of_funds": 0.0016, "verify_top_up": 0.0022, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0001, "why_verify_identity": 0.0002, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0002}, "confidence": 0.6858, "answer_confidence": 0.4416, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2566", "label": "wrong_exchange_rate_for_cash_withdrawal", "ok": true, "at": "2026-09-26T12:48:10.428301+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 189.8, "answer": {"type": "choice", "choice": "wrong_exchange_rate_for_cash_withdrawal", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.9999}, "confidence": 0.9998, "answer_confidence": 0.9999, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2230", "label": "transfer_fee_charged", "ok": true, "at": "2026-09-26T12:48:10.619062+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 202.2, "answer": {"type": "choice", "choice": "transfer_fee_charged", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 1.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-428", "label": "exchange_via_app", "ok": true, "at": "2026-09-26T12:48:10.821370+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 192.4, "answer": {"type": "choice", "choice": "exchange_via_app", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0007, "exchange_via_app": 0.4994, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.4282, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0717, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.7917, "answer_confidence": 0.4994, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1821", "label": "declined_card_payment", "ok": true, "at": "2026-09-26T12:48:11.013872+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 177.9, "answer": {"type": "choice", "choice": "declined_transfer", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0001, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0001, "card_payment_wrong_exchange_rate": 0.0002, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0026, "declined_cash_withdrawal": 0.0014, "declined_transfer": 0.9893, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0001, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0005, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0054, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9827, "answer_confidence": 0.9893, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1220", "label": "unable_to_verify_identity", "ok": true, "at": "2026-09-26T12:48:11.191899+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 207.9, "answer": {"type": "choice", "choice": "verify_my_identity", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 1.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-794", "label": "wrong_amount_of_cash_received", "ok": true, "at": "2026-09-26T12:48:11.399922+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 187.8, "answer": {"type": "choice", "choice": "declined_cash_withdrawal", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0001, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.938, "declined_transfer": 0.0006, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0006, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0001, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.018, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0047, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0001, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0364, "wrong_exchange_rate_for_cash_withdrawal": 0.0013}, "confidence": 0.9308, "answer_confidence": 0.938, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-475", "label": "lost_or_stolen_card", "ok": true, "at": "2026-09-26T12:48:11.587782+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 200.3, "answer": {"type": "choice", "choice": "lost_or_stolen_phone", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0007, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.4084, "lost_or_stolen_phone": 0.5907, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.8425, "answer_confidence": 0.5907, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1591", "label": "declined_cash_withdrawal", "ok": true, "at": "2026-09-26T12:48:11.788192+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 206.5, "answer": {"type": "choice", "choice": "atm_support", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.9997, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0001, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9993, "answer_confidence": 0.9997, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-626", "label": "top_up_by_bank_transfer_charge", "ok": true, "at": "2026-09-26T12:48:11.994824+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 191.2, "answer": {"type": "choice", "choice": "exchange_via_app", "probabilities": {"Refund_not_showing_up": 0.0103, "activate_my_card": 0.0046, "age_limit": 0.0001, "apple_pay_or_google_pay": 0.002, "atm_support": 0.018, "automatic_top_up": 0.0065, "balance_not_updated_after_bank_transfer": 0.0117, "balance_not_updated_after_cheque_or_cash_deposit": 0.0096, "beneficiary_not_allowed": 0.0072, "cancel_transfer": 0.0036, "card_about_to_expire": 0.003, "card_acceptance": 0.0378, "card_arrival": 0.0062, "card_delivery_estimate": 0.0014, "card_linking": 0.0027, "card_not_working": 0.0043, "card_payment_fee_charged": 0.003, "card_payment_not_recognised": 0.005, "card_payment_wrong_exchange_rate": 0.0052, "card_swallowed": 0.0041, "cash_withdrawal_charge": 0.0081, "cash_withdrawal_not_recognised": 0.011, "change_pin": 0.0057, "compromised_card": 0.0011, "contactless_not_working": 0.0049, "country_support": 0.002, "declined_card_payment": 0.0042, "declined_cash_withdrawal": 0.0094, "declined_transfer": 0.0173, "direct_debit_payment_not_recognised": 0.0032, "disposable_card_limits": 0.002, "edit_personal_details": 0.003, "exchange_charge": 0.0165, "exchange_rate": 0.0091, "exchange_via_app": 0.1081, "extra_charge_on_statement": 0.0037, "failed_transfer": 0.0233, "fiat_currency_support": 0.0279, "get_disposable_virtual_card": 0.0017, "get_physical_card": 0.0145, "getting_spare_card": 0.0016, "getting_virtual_card": 0.0095, "lost_or_stolen_card": 0.003, "lost_or_stolen_phone": 0.0075, "order_physical_card": 0.0015, "passcode_forgotten": 0.0031, "pending_card_payment": 0.0066, "pending_cash_withdrawal": 0.0191, "pending_top_up": 0.0318, "pending_transfer": 0.0241, "pin_blocked": 0.0005, "receiving_money": 0.021, "request_refund": 0.003, "reverted_card_payment?": 0.0046, "supported_cards_and_currencies": 0.0568, "terminate_account": 0.0003, "top_up_by_bank_transfer_charge": 0.0147, "top_up_by_card_charge": 0.0306, "top_up_by_cash_or_cheque": 0.0268, "top_up_failed": 0.021, "top_up_limits": 0.0192, "top_up_reverted": 0.0154, "topping_up_by_card": 0.0033, "transaction_charged_twice": 0.004, "transfer_fee_charged": 0.0057, "transfer_into_account": 0.0647, "transfer_not_received_by_recipient": 0.0693, "transfer_timing": 0.0082, "unable_to_verify_identity": 0.0117, "verify_my_identity": 0.0108, "verify_source_of_funds": 0.0175, "verify_top_up": 0.0159, "virtual_card_not_working": 0.0022, "visa_or_mastercard": 0.0135, "why_verify_identity": 0.0082, "wrong_amount_of_cash_received": 0.008, "wrong_exchange_rate_for_cash_withdrawal": 0.0122}, "confidence": 0.1308, "answer_confidence": 0.1081, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-937", "label": "getting_virtual_card", "ok": true, "at": "2026-09-26T12:48:12.186102+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 208.1, "answer": {"type": "choice", "choice": "virtual_card_not_working", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 1.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-851", "label": "transfer_not_received_by_recipient", "ok": true, "at": "2026-09-26T12:48:12.394270+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 188.3, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.0009, "activate_my_card": 0.0001, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0001, "atm_support": 0.0005, "automatic_top_up": 0.0002, "balance_not_updated_after_bank_transfer": 0.0012, "balance_not_updated_after_cheque_or_cash_deposit": 0.0003, "beneficiary_not_allowed": 0.0005, "cancel_transfer": 0.0003, "card_about_to_expire": 0.0001, "card_acceptance": 0.0015, "card_arrival": 0.0005, "card_delivery_estimate": 0.0001, "card_linking": 0.0001, "card_not_working": 0.0003, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0002, "card_payment_wrong_exchange_rate": 0.0003, "card_swallowed": 0.0003, "cash_withdrawal_charge": 0.0003, "cash_withdrawal_not_recognised": 0.0004, "change_pin": 0.0003, "compromised_card": 0.0001, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0006, "declined_cash_withdrawal": 0.0007, "declined_transfer": 0.0011, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0001, "edit_personal_details": 0.0001, "exchange_charge": 0.0002, "exchange_rate": 0.0001, "exchange_via_app": 0.0005, "extra_charge_on_statement": 0.0001, "failed_transfer": 0.016, "fiat_currency_support": 0.0007, "get_disposable_virtual_card": 0.0001, "get_physical_card": 0.0003, "getting_spare_card": 0.0, "getting_virtual_card": 0.0001, "lost_or_stolen_card": 0.0064, "lost_or_stolen_phone": 0.0024, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0007, "pending_cash_withdrawal": 0.0028, "pending_top_up": 0.0147, "pending_transfer": 0.0274, "pin_blocked": 0.0, "receiving_money": 0.0004, "request_refund": 0.0001, "reverted_card_payment?": 0.001, "supported_cards_and_currencies": 0.0003, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0004, "top_up_by_card_charge": 0.0008, "top_up_by_cash_or_cheque": 0.0006, "top_up_failed": 0.0004, "top_up_limits": 0.0002, "top_up_reverted": 0.0003, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0004, "transfer_not_received_by_recipient": 0.0193, "transfer_timing": 0.8844, "unable_to_verify_identity": 0.0016, "verify_my_identity": 0.0008, "verify_source_of_funds": 0.0018, "verify_top_up": 0.0014, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0004, "why_verify_identity": 0.0004, "wrong_amount_of_cash_received": 0.0004, "wrong_exchange_rate_for_cash_withdrawal": 0.0004}, "confidence": 0.8454, "answer_confidence": 0.8844, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-296", "label": "card_delivery_estimate", "ok": true, "at": "2026-09-26T12:48:12.582819+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 205.9, "answer": {"type": "choice", "choice": "order_physical_card", "probabilities": {"Refund_not_showing_up": 0.0005, "activate_my_card": 0.0001, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0001, "atm_support": 0.0002, "automatic_top_up": 0.0001, "balance_not_updated_after_bank_transfer": 0.0002, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0001, "cancel_transfer": 0.0001, "card_about_to_expire": 0.0001, "card_acceptance": 0.0011, "card_arrival": 0.0001, "card_delivery_estimate": 0.0002, "card_linking": 0.0001, "card_not_working": 0.0002, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0002, "card_payment_wrong_exchange_rate": 0.0002, "card_swallowed": 0.0002, "cash_withdrawal_charge": 0.0002, "cash_withdrawal_not_recognised": 0.0003, "change_pin": 0.0001, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0002, "declined_cash_withdrawal": 0.0002, "declined_transfer": 0.0003, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0001, "edit_personal_details": 0.0, "exchange_charge": 0.0001, "exchange_rate": 0.0, "exchange_via_app": 0.0001, "extra_charge_on_statement": 0.0001, "failed_transfer": 0.0002, "fiat_currency_support": 0.0002, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0007, "getting_spare_card": 0.0, "getting_virtual_card": 0.0002, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.9827, "passcode_forgotten": 0.0, "pending_card_payment": 0.0001, "pending_cash_withdrawal": 0.0003, "pending_top_up": 0.0007, "pending_transfer": 0.0002, "pin_blocked": 0.0, "receiving_money": 0.0008, "request_refund": 0.0001, "reverted_card_payment?": 0.0001, "supported_cards_and_currencies": 0.0002, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0003, "top_up_by_card_charge": 0.0012, "top_up_by_cash_or_cheque": 0.001, "top_up_failed": 0.0008, "top_up_limits": 0.0008, "top_up_reverted": 0.0006, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0004, "transfer_timing": 0.0002, "unable_to_verify_identity": 0.0003, "verify_my_identity": 0.0002, "verify_source_of_funds": 0.0001, "verify_top_up": 0.0006, "virtual_card_not_working": 0.0001, "visa_or_mastercard": 0.0003, "why_verify_identity": 0.0002, "wrong_amount_of_cash_received": 0.0002, "wrong_exchange_rate_for_cash_withdrawal": 0.0002}, "confidence": 0.9646, "answer_confidence": 0.9827, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1456", "label": "atm_support", "ok": true, "at": "2026-09-26T12:48:12.788870+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 196.1, "answer": {"type": "choice", "choice": "supported_cards_and_currencies", "probabilities": {"Refund_not_showing_up": 0.0102, "activate_my_card": 0.005, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0038, "atm_support": 0.014, "automatic_top_up": 0.0057, "balance_not_updated_after_bank_transfer": 0.0141, "balance_not_updated_after_cheque_or_cash_deposit": 0.0087, "beneficiary_not_allowed": 0.0055, "cancel_transfer": 0.004, "card_about_to_expire": 0.0048, "card_acceptance": 0.0557, "card_arrival": 0.007, "card_delivery_estimate": 0.0017, "card_linking": 0.003, "card_not_working": 0.0067, "card_payment_fee_charged": 0.0052, "card_payment_not_recognised": 0.008, "card_payment_wrong_exchange_rate": 0.0085, "card_swallowed": 0.0072, "cash_withdrawal_charge": 0.0075, "cash_withdrawal_not_recognised": 0.012, "change_pin": 0.0056, "compromised_card": 0.0023, "contactless_not_working": 0.0006, "country_support": 0.0005, "declined_card_payment": 0.0114, "declined_cash_withdrawal": 0.0099, "declined_transfer": 0.0115, "direct_debit_payment_not_recognised": 0.0034, "disposable_card_limits": 0.006, "edit_personal_details": 0.0035, "exchange_charge": 0.0086, "exchange_rate": 0.0019, "exchange_via_app": 0.0136, "extra_charge_on_statement": 0.0041, "failed_transfer": 0.0116, "fiat_currency_support": 0.0177, "get_disposable_virtual_card": 0.002, "get_physical_card": 0.0142, "getting_spare_card": 0.002, "getting_virtual_card": 0.0228, "lost_or_stolen_card": 0.0029, "lost_or_stolen_phone": 0.0046, "order_physical_card": 0.0074, "passcode_forgotten": 0.0027, "pending_card_payment": 0.0089, "pending_cash_withdrawal": 0.0228, "pending_top_up": 0.0213, "pending_transfer": 0.0088, "pin_blocked": 0.0004, "receiving_money": 0.0972, "request_refund": 0.0033, "reverted_card_payment?": 0.0038, "supported_cards_and_currencies": 0.1332, "terminate_account": 0.0006, "top_up_by_bank_transfer_charge": 0.0276, "top_up_by_card_charge": 0.039, "top_up_by_cash_or_cheque": 0.0323, "top_up_failed": 0.0254, "top_up_limits": 0.0236, "top_up_reverted": 0.0223, "topping_up_by_card": 0.0043, "transaction_charged_twice": 0.0027, "transfer_fee_charged": 0.0017, "transfer_into_account": 0.0165, "transfer_not_received_by_recipient": 0.0151, "transfer_timing": 0.0019, "unable_to_verify_identity": 0.0086, "verify_my_identity": 0.0075, "verify_source_of_funds": 0.0534, "verify_top_up": 0.0106, "virtual_card_not_working": 0.0054, "visa_or_mastercard": 0.012, "why_verify_identity": 0.0065, "wrong_amount_of_cash_received": 0.0085, "wrong_exchange_rate_for_cash_withdrawal": 0.006}, "confidence": 0.1483, "answer_confidence": 0.1332, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2121", "label": "change_pin", "ok": true, "at": "2026-09-26T12:48:12.985090+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 176.7, "answer": {"type": "choice", "choice": "passcode_forgotten", "probabilities": {"Refund_not_showing_up": 0.0001, "activate_my_card": 0.0003, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0002, "automatic_top_up": 0.0001, "balance_not_updated_after_bank_transfer": 0.0001, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0001, "cancel_transfer": 0.0001, "card_about_to_expire": 0.0001, "card_acceptance": 0.0007, "card_arrival": 0.0001, "card_delivery_estimate": 0.0, "card_linking": 0.0001, "card_not_working": 0.0001, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0001, "card_payment_wrong_exchange_rate": 0.0001, "card_swallowed": 0.0001, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.4028, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0001, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0002, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0001, "edit_personal_details": 0.0907, "exchange_charge": 0.0001, "exchange_rate": 0.0, "exchange_via_app": 0.0001, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0002, "fiat_currency_support": 0.0001, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0001, "getting_spare_card": 0.0, "getting_virtual_card": 0.0001, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.4739, "pending_card_payment": 0.0003, "pending_cash_withdrawal": 0.0002, "pending_top_up": 0.001, "pending_transfer": 0.0002, "pin_blocked": 0.0152, "receiving_money": 0.0001, "request_refund": 0.0, "reverted_card_payment?": 0.0001, "supported_cards_and_currencies": 0.0006, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0007, "top_up_by_card_charge": 0.001, "top_up_by_cash_or_cheque": 0.0017, "top_up_failed": 0.0015, "top_up_limits": 0.0013, "top_up_reverted": 0.0014, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0002, "transfer_not_received_by_recipient": 0.0002, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0002, "verify_my_identity": 0.0004, "verify_source_of_funds": 0.0001, "verify_top_up": 0.0005, "virtual_card_not_working": 0.0004, "visa_or_mastercard": 0.0003, "why_verify_identity": 0.0002, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.7389, "answer_confidence": 0.4739, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-162", "label": "extra_charge_on_statement", "ok": true, "at": "2026-09-26T12:48:13.161946+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 209.1, "answer": {"type": "choice", "choice": "extra_charge_on_statement", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.9673, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0327, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9668, "answer_confidence": 0.9673, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1539", "label": "passcode_forgotten", "ok": true, "at": "2026-09-26T12:48:13.371159+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 187.1, "answer": {"type": "choice", "choice": "passcode_forgotten", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 1.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9999, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-524", "label": "pin_blocked", "ok": true, "at": "2026-09-26T12:48:13.558323+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 196.8, "answer": {"type": "choice", "choice": "pin_blocked", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 1.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9999, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1517", "label": "direct_debit_payment_not_recognised", "ok": true, "at": "2026-09-26T12:48:13.755216+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 205.6, "answer": {"type": "choice", "choice": "transaction_charged_twice", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 1.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-713", "label": "cancel_transfer", "ok": true, "at": "2026-09-26T12:48:13.960953+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 188.9, "answer": {"type": "choice", "choice": "reverted_card_payment?", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0004, "declined_transfer": 0.0067, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0359, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.9559, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0001, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0004, "wrong_exchange_rate_for_cash_withdrawal": 0.0003}, "confidence": 0.952, "answer_confidence": 0.9559, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-145", "label": "card_payment_wrong_exchange_rate", "ok": true, "at": "2026-09-26T12:48:14.149978+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 208.3, "answer": {"type": "choice", "choice": "exchange_rate", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.9991, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0009}, "confidence": 0.9984, "answer_confidence": 0.9991, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-339", "label": "automatic_top_up", "ok": true, "at": "2026-09-26T12:48:14.358316+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 195.4, "answer": {"type": "choice", "choice": "disposable_card_limits", "probabilities": {"Refund_not_showing_up": 0.0027, "activate_my_card": 0.0012, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0008, "atm_support": 0.0024, "automatic_top_up": 0.0043, "balance_not_updated_after_bank_transfer": 0.0129, "balance_not_updated_after_cheque_or_cash_deposit": 0.0116, "beneficiary_not_allowed": 0.001, "cancel_transfer": 0.0008, "card_about_to_expire": 0.0058, "card_acceptance": 0.0277, "card_arrival": 0.0026, "card_delivery_estimate": 0.0004, "card_linking": 0.0027, "card_not_working": 0.0029, "card_payment_fee_charged": 0.0047, "card_payment_not_recognised": 0.0058, "card_payment_wrong_exchange_rate": 0.0048, "card_swallowed": 0.001, "cash_withdrawal_charge": 0.0023, "cash_withdrawal_not_recognised": 0.0039, "change_pin": 0.0003, "compromised_card": 0.0003, "contactless_not_working": 0.0001, "country_support": 0.0006, "declined_card_payment": 0.0006, "declined_cash_withdrawal": 0.0011, "declined_transfer": 0.0004, "direct_debit_payment_not_recognised": 0.0005, "disposable_card_limits": 0.3235, "edit_personal_details": 0.0027, "exchange_charge": 0.0028, "exchange_rate": 0.0005, "exchange_via_app": 0.0021, "extra_charge_on_statement": 0.0016, "failed_transfer": 0.0012, "fiat_currency_support": 0.0087, "get_disposable_virtual_card": 0.0003, "get_physical_card": 0.0012, "getting_spare_card": 0.0002, "getting_virtual_card": 0.0007, "lost_or_stolen_card": 0.0004, "lost_or_stolen_phone": 0.0008, "order_physical_card": 0.0054, "passcode_forgotten": 0.0002, "pending_card_payment": 0.002, "pending_cash_withdrawal": 0.0085, "pending_top_up": 0.0043, "pending_transfer": 0.0004, "pin_blocked": 0.0, "receiving_money": 0.0012, "request_refund": 0.0, "reverted_card_payment?": 0.0004, "supported_cards_and_currencies": 0.0316, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0475, "top_up_by_card_charge": 0.0907, "top_up_by_cash_or_cheque": 0.0493, "top_up_failed": 0.0319, "top_up_limits": 0.0365, "top_up_reverted": 0.1953, "topping_up_by_card": 0.0144, "transaction_charged_twice": 0.0003, "transfer_fee_charged": 0.0002, "transfer_into_account": 0.001, "transfer_not_received_by_recipient": 0.0005, "transfer_timing": 0.0003, "unable_to_verify_identity": 0.0002, "verify_my_identity": 0.0002, "verify_source_of_funds": 0.0002, "verify_top_up": 0.0091, "virtual_card_not_working": 0.0007, "visa_or_mastercard": 0.0087, "why_verify_identity": 0.0005, "wrong_amount_of_cash_received": 0.0055, "wrong_exchange_rate_for_cash_withdrawal": 0.0004}, "confidence": 0.4204, "answer_confidence": 0.3235, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1671", "label": "lost_or_stolen_phone", "ok": true, "at": "2026-09-26T12:48:14.553906+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 201.3, "answer": {"type": "choice", "choice": "lost_or_stolen_phone", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0004, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0235, "lost_or_stolen_phone": 0.9758, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9726, "answer_confidence": 0.9758, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2246", "label": "receiving_money", "ok": true, "at": "2026-09-26T12:48:14.755354+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 201.2, "answer": {"type": "choice", "choice": "supported_cards_and_currencies", "probabilities": {"Refund_not_showing_up": 0.0006, "activate_my_card": 0.0005, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0001, "atm_support": 0.003, "automatic_top_up": 0.0038, "balance_not_updated_after_bank_transfer": 0.0003, "balance_not_updated_after_cheque_or_cash_deposit": 0.0002, "beneficiary_not_allowed": 0.0011, "cancel_transfer": 0.0001, "card_about_to_expire": 0.0001, "card_acceptance": 0.0021, "card_arrival": 0.0002, "card_delivery_estimate": 0.0, "card_linking": 0.0002, "card_not_working": 0.0003, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0002, "card_payment_wrong_exchange_rate": 0.0002, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0002, "cash_withdrawal_not_recognised": 0.0004, "change_pin": 0.0001, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0023, "declined_card_payment": 0.0002, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0002, "direct_debit_payment_not_recognised": 0.0005, "disposable_card_limits": 0.0001, "edit_personal_details": 0.0002, "exchange_charge": 0.004, "exchange_rate": 0.0349, "exchange_via_app": 0.3928, "extra_charge_on_statement": 0.0005, "failed_transfer": 0.0003, "fiat_currency_support": 0.006, "get_disposable_virtual_card": 0.0001, "get_physical_card": 0.0003, "getting_spare_card": 0.0001, "getting_virtual_card": 0.0013, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.0001, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.0001, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0115, "request_refund": 0.0, "reverted_card_payment?": 0.0002, "supported_cards_and_currencies": 0.4901, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.001, "top_up_by_card_charge": 0.0023, "top_up_by_cash_or_cheque": 0.0015, "top_up_failed": 0.0014, "top_up_limits": 0.0009, "top_up_reverted": 0.0011, "topping_up_by_card": 0.0011, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0053, "transfer_not_received_by_recipient": 0.0028, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0002, "verify_source_of_funds": 0.0006, "verify_top_up": 0.0006, "virtual_card_not_working": 0.0003, "visa_or_mastercard": 0.0008, "why_verify_identity": 0.0008, "wrong_amount_of_cash_received": 0.0012, "wrong_exchange_rate_for_cash_withdrawal": 0.0176}, "confidence": 0.7028, "answer_confidence": 0.4901, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2005", "label": "verify_source_of_funds", "ok": true, "at": "2026-09-26T12:48:14.956720+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 187.0, "answer": {"type": "choice", "choice": "verify_source_of_funds", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 1.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-414", "label": "exchange_via_app", "ok": true, "at": "2026-09-26T12:48:15.143824+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 198.6, "answer": {"type": "choice", "choice": "transfer_into_account", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0001, "automatic_top_up": 0.0001, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0002, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0003, "exchange_rate": 0.0274, "exchange_via_app": 0.037, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0001, "fiat_currency_support": 0.0006, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0005, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0001, "pending_transfer": 0.0001, "pin_blocked": 0.0, "receiving_money": 0.0001, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0002, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0001, "top_up_limits": 0.0001, "top_up_reverted": 0.0001, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.9314, "transfer_not_received_by_recipient": 0.0002, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0001, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.9254, "answer_confidence": 0.9314, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1711", "label": "request_refund", "ok": true, "at": "2026-09-26T12:48:15.342536+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 186.7, "answer": {"type": "choice", "choice": "cancel_transfer", "probabilities": {"Refund_not_showing_up": 0.0005, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.9589, "card_about_to_expire": 0.0, "card_acceptance": 0.0004, "card_arrival": 0.0001, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0001, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0001, "card_payment_wrong_exchange_rate": 0.0001, "card_swallowed": 0.0001, "cash_withdrawal_charge": 0.0001, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0001, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0004, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0, "edit_personal_details": 0.0002, "exchange_charge": 0.0001, "exchange_rate": 0.0, "exchange_via_app": 0.0001, "extra_charge_on_statement": 0.0001, "failed_transfer": 0.0002, "fiat_currency_support": 0.0002, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0001, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0001, "passcode_forgotten": 0.0, "pending_card_payment": 0.0001, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.001, "pending_transfer": 0.0003, "pin_blocked": 0.0, "receiving_money": 0.0001, "request_refund": 0.0263, "reverted_card_payment?": 0.0005, "supported_cards_and_currencies": 0.0002, "terminate_account": 0.0013, "top_up_by_bank_transfer_charge": 0.0001, "top_up_by_card_charge": 0.0006, "top_up_by_cash_or_cheque": 0.0006, "top_up_failed": 0.0003, "top_up_limits": 0.0002, "top_up_reverted": 0.0003, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0016, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0003, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0004, "verify_my_identity": 0.0002, "verify_source_of_funds": 0.0001, "verify_top_up": 0.0018, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0002, "why_verify_identity": 0.0001, "wrong_amount_of_cash_received": 0.0002, "wrong_exchange_rate_for_cash_withdrawal": 0.0002}, "confidence": 0.9425, "answer_confidence": 0.9589, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-332", "label": "automatic_top_up", "ok": true, "at": "2026-09-26T12:48:15.529388+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 185.5, "answer": {"type": "choice", "choice": "automatic_top_up", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.8634, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0007, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0004, "top_up_reverted": 0.1353, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9061, "answer_confidence": 0.8634, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1182", "label": "why_verify_identity", "ok": true, "at": "2026-09-26T12:48:15.715064+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 212.4, "answer": {"type": "choice", "choice": "verify_my_identity", "probabilities": {"Refund_not_showing_up": 0.0003, "activate_my_card": 0.0012, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0001, "atm_support": 0.0004, "automatic_top_up": 0.0038, "balance_not_updated_after_bank_transfer": 0.0002, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0004, "cancel_transfer": 0.0002, "card_about_to_expire": 0.0001, "card_acceptance": 0.0012, "card_arrival": 0.0003, "card_delivery_estimate": 0.0, "card_linking": 0.0002, "card_not_working": 0.0002, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0001, "card_payment_wrong_exchange_rate": 0.0001, "card_swallowed": 0.0002, "cash_withdrawal_charge": 0.0001, "cash_withdrawal_not_recognised": 0.0003, "change_pin": 0.0002, "compromised_card": 0.0002, "contactless_not_working": 0.0, "country_support": 0.0001, "declined_card_payment": 0.0002, "declined_cash_withdrawal": 0.0003, "declined_transfer": 0.0005, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0003, "edit_personal_details": 0.0031, "exchange_charge": 0.0002, "exchange_rate": 0.0001, "exchange_via_app": 0.0007, "extra_charge_on_statement": 0.0001, "failed_transfer": 0.0003, "fiat_currency_support": 0.0008, "get_disposable_virtual_card": 0.0001, "get_physical_card": 0.0006, "getting_spare_card": 0.0002, "getting_virtual_card": 0.0026, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.0002, "pending_card_payment": 0.0001, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.0195, "pending_transfer": 0.0008, "pin_blocked": 0.0, "receiving_money": 0.0001, "request_refund": 0.0, "reverted_card_payment?": 0.0001, "supported_cards_and_currencies": 0.0003, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0002, "transfer_timing": 0.0001, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.8418, "verify_source_of_funds": 0.0037, "verify_top_up": 0.0895, "virtual_card_not_working": 0.0001, "visa_or_mastercard": 0.0002, "why_verify_identity": 0.0224, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.8373, "answer_confidence": 0.8418, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2471", "label": "top_up_by_cash_or_cheque", "ok": true, "at": "2026-09-26T12:48:15.927574+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 193.6, "answer": {"type": "choice", "choice": "top_up_reverted", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0003, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0017, "top_up_by_card_charge": 0.0003, "top_up_by_cash_or_cheque": 0.0002, "top_up_failed": 0.0001, "top_up_limits": 0.0007, "top_up_reverted": 0.9957, "topping_up_by_card": 0.0003, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0005, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.9917, "answer_confidence": 0.9957, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1526", "label": "passcode_forgotten", "ok": true, "at": "2026-09-26T12:48:16.121301+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 199.9, "answer": {"type": "choice", "choice": "passcode_forgotten", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0035, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0043, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0086, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0002, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.9736, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0004, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0002, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0012, "verify_source_of_funds": 0.0, "verify_top_up": 0.0074, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0001, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.9616, "answer_confidence": 0.9736, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-482", "label": "age_limit", "ok": true, "at": "2026-09-26T12:48:16.321405+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 193.9, "answer": {"type": "choice", "choice": "age_limit", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.9981, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0001, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0001, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0001, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0001, "top_up_limits": 0.0001, "top_up_reverted": 0.0001, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0001, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0001, "verify_source_of_funds": 0.0, "verify_top_up": 0.0001, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0001, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9953, "answer_confidence": 0.9981, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1892", "label": "terminate_account", "ok": true, "at": "2026-09-26T12:48:16.515356+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 192.1, "answer": {"type": "choice", "choice": "terminate_account", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 1.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9999, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1218", "label": "unable_to_verify_identity", "ok": true, "at": "2026-09-26T12:48:16.707499+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 202.2, "answer": {"type": "choice", "choice": "verify_my_identity", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 1.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9999, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1885", "label": "terminate_account", "ok": true, "at": "2026-09-26T12:48:16.909765+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 194.0, "answer": {"type": "choice", "choice": "terminate_account", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 1.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1404", "label": "compromised_card", "ok": true, "at": "2026-09-26T12:48:17.103958+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 201.9, "answer": {"type": "choice", "choice": "terminate_account", "probabilities": {"Refund_not_showing_up": 0.0005, "activate_my_card": 0.0001, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0002, "automatic_top_up": 0.0005, "balance_not_updated_after_bank_transfer": 0.0002, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0002, "cancel_transfer": 0.0055, "card_about_to_expire": 0.0023, "card_acceptance": 0.0046, "card_arrival": 0.0006, "card_delivery_estimate": 0.0002, "card_linking": 0.0005, "card_not_working": 0.0011, "card_payment_fee_charged": 0.0002, "card_payment_not_recognised": 0.0002, "card_payment_wrong_exchange_rate": 0.0002, "card_swallowed": 0.0011, "cash_withdrawal_charge": 0.0001, "cash_withdrawal_not_recognised": 0.0002, "change_pin": 0.0003, "compromised_card": 0.0003, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0012, "declined_cash_withdrawal": 0.0004, "declined_transfer": 0.0006, "direct_debit_payment_not_recognised": 0.0002, "disposable_card_limits": 0.0372, "edit_personal_details": 0.0043, "exchange_charge": 0.0001, "exchange_rate": 0.0, "exchange_via_app": 0.0002, "extra_charge_on_statement": 0.0001, "failed_transfer": 0.0003, "fiat_currency_support": 0.0003, "get_disposable_virtual_card": 0.0008, "get_physical_card": 0.0206, "getting_spare_card": 0.0, "getting_virtual_card": 0.0004, "lost_or_stolen_card": 0.0001, "lost_or_stolen_phone": 0.0002, "order_physical_card": 0.0022, "passcode_forgotten": 0.0026, "pending_card_payment": 0.0012, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.0005, "pending_transfer": 0.0001, "pin_blocked": 0.0033, "receiving_money": 0.0001, "request_refund": 0.0004, "reverted_card_payment?": 0.0002, "supported_cards_and_currencies": 0.0023, "terminate_account": 0.554, "top_up_by_bank_transfer_charge": 0.0004, "top_up_by_card_charge": 0.0014, "top_up_by_cash_or_cheque": 0.0013, "top_up_failed": 0.001, "top_up_limits": 0.0007, "top_up_reverted": 0.0008, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0002, "transfer_timing": 0.0, "unable_to_verify_identity": 0.001, "verify_my_identity": 0.0006, "verify_source_of_funds": 0.0003, "verify_top_up": 0.0011, "virtual_card_not_working": 0.3364, "visa_or_mastercard": 0.0006, "why_verify_identity": 0.0003, "wrong_amount_of_cash_received": 0.0002, "wrong_exchange_rate_for_cash_withdrawal": 0.0003}, "confidence": 0.7161, "answer_confidence": 0.554, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-363", "label": "card_not_working", "ok": true, "at": "2026-09-26T12:48:17.305949+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 186.5, "answer": {"type": "choice", "choice": "unable_to_verify_identity", "probabilities": {"Refund_not_showing_up": 0.0005, "activate_my_card": 0.0001, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0001, "automatic_top_up": 0.0001, "balance_not_updated_after_bank_transfer": 0.0003, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0001, "cancel_transfer": 0.0001, "card_about_to_expire": 0.0037, "card_acceptance": 0.0684, "card_arrival": 0.0006, "card_delivery_estimate": 0.0001, "card_linking": 0.0006, "card_not_working": 0.0032, "card_payment_fee_charged": 0.0002, "card_payment_not_recognised": 0.0002, "card_payment_wrong_exchange_rate": 0.0004, "card_swallowed": 0.0002, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.0, "compromised_card": 0.0012, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.1142, "declined_cash_withdrawal": 0.0015, "declined_transfer": 0.0655, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0003, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0001, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0053, "fiat_currency_support": 0.0001, "get_disposable_virtual_card": 0.0001, "get_physical_card": 0.0003, "getting_spare_card": 0.0, "getting_virtual_card": 0.0001, "lost_or_stolen_card": 0.0002, "lost_or_stolen_phone": 0.0003, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0023, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.0005, "pending_transfer": 0.0001, "pin_blocked": 0.0, "receiving_money": 0.0001, "request_refund": 0.0001, "reverted_card_payment?": 0.0004, "supported_cards_and_currencies": 0.2527, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0001, "top_up_by_card_charge": 0.0005, "top_up_by_cash_or_cheque": 0.0003, "top_up_failed": 0.0003, "top_up_limits": 0.0002, "top_up_reverted": 0.0002, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0003, "transfer_timing": 0.0, "unable_to_verify_identity": 0.4505, "verify_my_identity": 0.0005, "verify_source_of_funds": 0.0003, "verify_top_up": 0.0013, "virtual_card_not_working": 0.0002, "visa_or_mastercard": 0.0016, "why_verify_identity": 0.0175, "wrong_amount_of_cash_received": 0.0002, "wrong_exchange_rate_for_cash_withdrawal": 0.0013}, "confidence": 0.6326, "answer_confidence": 0.4505, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1772", "label": "Refund_not_showing_up", "ok": true, "at": "2026-09-26T12:48:17.492528+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 196.0, "answer": {"type": "choice", "choice": "Refund_not_showing_up", "probabilities": {"Refund_not_showing_up": 0.874, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.1259, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9128, "answer_confidence": 0.874, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1551", "label": "passcode_forgotten", "ok": true, "at": "2026-09-26T12:48:17.688742+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 214.9, "answer": {"type": "choice", "choice": "change_pin", "probabilities": {"Refund_not_showing_up": 0.0007, "activate_my_card": 0.0012, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0001, "atm_support": 0.0006, "automatic_top_up": 0.0003, "balance_not_updated_after_bank_transfer": 0.0005, "balance_not_updated_after_cheque_or_cash_deposit": 0.0002, "beneficiary_not_allowed": 0.0003, "cancel_transfer": 0.0024, "card_about_to_expire": 0.0, "card_acceptance": 0.0003, "card_arrival": 0.0001, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0001, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0001, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0002, "change_pin": 0.9152, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0004, "declined_cash_withdrawal": 0.0004, "declined_transfer": 0.001, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0002, "edit_personal_details": 0.0134, "exchange_charge": 0.0002, "exchange_rate": 0.0001, "exchange_via_app": 0.0008, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0021, "fiat_currency_support": 0.0007, "get_disposable_virtual_card": 0.0001, "get_physical_card": 0.0006, "getting_spare_card": 0.0001, "getting_virtual_card": 0.0007, "lost_or_stolen_card": 0.0011, "lost_or_stolen_phone": 0.0011, "order_physical_card": 0.0, "passcode_forgotten": 0.0059, "pending_card_payment": 0.0003, "pending_cash_withdrawal": 0.0007, "pending_top_up": 0.0054, "pending_transfer": 0.0013, "pin_blocked": 0.0007, "receiving_money": 0.0004, "request_refund": 0.0014, "reverted_card_payment?": 0.0004, "supported_cards_and_currencies": 0.0003, "terminate_account": 0.002, "top_up_by_bank_transfer_charge": 0.001, "top_up_by_card_charge": 0.0025, "top_up_by_cash_or_cheque": 0.0024, "top_up_failed": 0.002, "top_up_limits": 0.0018, "top_up_reverted": 0.0017, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0003, "transfer_not_received_by_recipient": 0.0011, "transfer_timing": 0.0001, "unable_to_verify_identity": 0.0146, "verify_my_identity": 0.0029, "verify_source_of_funds": 0.0004, "verify_top_up": 0.0016, "virtual_card_not_working": 0.0007, "visa_or_mastercard": 0.0003, "why_verify_identity": 0.0008, "wrong_amount_of_cash_received": 0.0002, "wrong_exchange_rate_for_cash_withdrawal": 0.0008}, "confidence": 0.8693, "answer_confidence": 0.9152, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1639", "label": "pending_card_payment", "ok": true, "at": "2026-09-26T12:48:17.903805+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 189.4, "answer": {"type": "choice", "choice": "transaction_charged_twice", "probabilities": {"Refund_not_showing_up": 0.0012, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0001, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0001, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0001, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0003, "card_payment_not_recognised": 0.0004, "card_payment_wrong_exchange_rate": 0.0001, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0001, "declined_cash_withdrawal": 0.0005, "declined_transfer": 0.0004, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0002, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0175, "pending_top_up": 0.0076, "pending_transfer": 0.0002, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.9706, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0001, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9604, "answer_confidence": 0.9706, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1782", "label": "Refund_not_showing_up", "ok": true, "at": "2026-09-26T12:48:18.093280+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 195.9, "answer": {"type": "choice", "choice": "Refund_not_showing_up", "probabilities": {"Refund_not_showing_up": 0.9677, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0004, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0001, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0313, "reverted_card_payment?": 0.0003, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9656, "answer_confidence": 0.9677, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1815", "label": "declined_card_payment", "ok": true, "at": "2026-09-26T12:48:18.289362+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 222.9, "answer": {"type": "choice", "choice": "card_payment_fee_charged", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0001, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.6389, "card_payment_not_recognised": 0.0043, "card_payment_wrong_exchange_rate": 0.0058, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0024, "declined_cash_withdrawal": 0.0004, "declined_transfer": 0.1196, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0153, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0004, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0001, "pending_transfer": 0.0001, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0001, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.2123, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0001, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.7666, "answer_confidence": 0.6389, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-845", "label": "transfer_not_received_by_recipient", "ok": true, "at": "2026-09-26T12:48:18.512346+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 196.9, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 1.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1899", "label": "terminate_account", "ok": true, "at": "2026-09-26T12:48:18.709349+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 202.6, "answer": {"type": "choice", "choice": "terminate_account", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 1.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2127", "label": "change_pin", "ok": true, "at": "2026-09-26T12:48:18.912040+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 199.7, "answer": {"type": "choice", "choice": "edit_personal_details", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0001, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0001, "card_acceptance": 0.0005, "card_arrival": 0.0001, "card_delivery_estimate": 0.0, "card_linking": 0.0001, "card_not_working": 0.0001, "card_payment_fee_charged": 0.0001, "card_payment_not_recognised": 0.0001, "card_payment_wrong_exchange_rate": 0.0001, "card_swallowed": 0.0001, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0044, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0002, "edit_personal_details": 0.9527, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0001, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0341, "pending_card_payment": 0.0003, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.0003, "pending_transfer": 0.0001, "pin_blocked": 0.0021, "receiving_money": 0.0, "request_refund": 0.0001, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.001, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0001, "top_up_by_card_charge": 0.0003, "top_up_by_cash_or_cheque": 0.0003, "top_up_failed": 0.0003, "top_up_limits": 0.0003, "top_up_reverted": 0.0003, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0001, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0002, "verify_source_of_funds": 0.0, "verify_top_up": 0.0002, "virtual_card_not_working": 0.0002, "visa_or_mastercard": 0.0002, "why_verify_identity": 0.0001, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9411, "answer_confidence": 0.9527, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-328", "label": "automatic_top_up", "ok": true, "at": "2026-09-26T12:48:19.111846+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 209.2, "answer": {"type": "choice", "choice": "top_up_reverted", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0251, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0001, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0003, "top_up_by_card_charge": 0.0002, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0001, "top_up_limits": 0.0003, "top_up_reverted": 0.9737, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9703, "answer_confidence": 0.9737, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2045", "label": "transfer_timing", "ok": true, "at": "2026-09-26T12:48:19.321209+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 196.8, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0002, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.9998, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9996, "answer_confidence": 0.9998, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-867", "label": "transfer_not_received_by_recipient", "ok": true, "at": "2026-09-26T12:48:19.518145+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 194.0, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.0011, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0002, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0003, "balance_not_updated_after_cheque_or_cash_deposit": 0.0002, "beneficiary_not_allowed": 0.0001, "cancel_transfer": 0.0006, "card_about_to_expire": 0.0, "card_acceptance": 0.0004, "card_arrival": 0.0001, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0001, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0001, "card_payment_wrong_exchange_rate": 0.0001, "card_swallowed": 0.0001, "cash_withdrawal_charge": 0.0001, "cash_withdrawal_not_recognised": 0.0002, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0002, "declined_cash_withdrawal": 0.0013, "declined_transfer": 0.012, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0001, "exchange_charge": 0.0001, "exchange_rate": 0.0, "exchange_via_app": 0.0001, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0811, "fiat_currency_support": 0.001, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0001, "pending_cash_withdrawal": 0.0033, "pending_top_up": 0.0103, "pending_transfer": 0.0092, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0005, "reverted_card_payment?": 0.0002, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0002, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0001, "top_up_limits": 0.0001, "top_up_reverted": 0.0001, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0037, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0008, "transfer_timing": 0.8653, "unable_to_verify_identity": 0.0049, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0001, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0001, "why_verify_identity": 0.0002, "wrong_amount_of_cash_received": 0.0002, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.8576, "answer_confidence": 0.8653, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2419", "label": "getting_spare_card", "ok": true, "at": "2026-09-26T12:48:19.712550+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 181.0, "answer": {"type": "choice", "choice": "disposable_card_limits", "probabilities": {"Refund_not_showing_up": 0.0006, "activate_my_card": 0.0034, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0001, "atm_support": 0.0006, "automatic_top_up": 0.0019, "balance_not_updated_after_bank_transfer": 0.0003, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0003, "cancel_transfer": 0.001, "card_about_to_expire": 0.0044, "card_acceptance": 0.1021, "card_arrival": 0.0051, "card_delivery_estimate": 0.0005, "card_linking": 0.002, "card_not_working": 0.0021, "card_payment_fee_charged": 0.0006, "card_payment_not_recognised": 0.0009, "card_payment_wrong_exchange_rate": 0.0011, "card_swallowed": 0.0019, "cash_withdrawal_charge": 0.0001, "cash_withdrawal_not_recognised": 0.0004, "change_pin": 0.0001, "compromised_card": 0.0003, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0019, "declined_cash_withdrawal": 0.0004, "declined_transfer": 0.0007, "direct_debit_payment_not_recognised": 0.0002, "disposable_card_limits": 0.4296, "edit_personal_details": 0.0002, "exchange_charge": 0.0003, "exchange_rate": 0.0001, "exchange_via_app": 0.0009, "extra_charge_on_statement": 0.0001, "failed_transfer": 0.0006, "fiat_currency_support": 0.0005, "get_disposable_virtual_card": 0.0003, "get_physical_card": 0.1671, "getting_spare_card": 0.0001, "getting_virtual_card": 0.0416, "lost_or_stolen_card": 0.0003, "lost_or_stolen_phone": 0.0006, "order_physical_card": 0.0164, "passcode_forgotten": 0.0001, "pending_card_payment": 0.0017, "pending_cash_withdrawal": 0.0003, "pending_top_up": 0.0011, "pending_transfer": 0.0003, "pin_blocked": 0.0, "receiving_money": 0.0019, "request_refund": 0.0022, "reverted_card_payment?": 0.0003, "supported_cards_and_currencies": 0.1085, "terminate_account": 0.0003, "top_up_by_bank_transfer_charge": 0.001, "top_up_by_card_charge": 0.0027, "top_up_by_cash_or_cheque": 0.0022, "top_up_failed": 0.0021, "top_up_limits": 0.0015, "top_up_reverted": 0.0013, "topping_up_by_card": 0.0003, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0001, "transfer_into_account": 0.0038, "transfer_not_received_by_recipient": 0.0017, "transfer_timing": 0.0003, "unable_to_verify_identity": 0.0042, "verify_my_identity": 0.001, "verify_source_of_funds": 0.0011, "verify_top_up": 0.0017, "virtual_card_not_working": 0.0572, "visa_or_mastercard": 0.007, "why_verify_identity": 0.0008, "wrong_amount_of_cash_received": 0.0005, "wrong_exchange_rate_for_cash_withdrawal": 0.0009}, "confidence": 0.5434, "answer_confidence": 0.4296, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2731", "label": "cash_withdrawal_not_recognised", "ok": true, "at": "2026-09-26T12:48:19.893686+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 200.9, "answer": {"type": "choice", "choice": "reverted_card_payment?", "probabilities": {"Refund_not_showing_up": 0.0077, "activate_my_card": 0.0008, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0003, "atm_support": 0.0028, "automatic_top_up": 0.0006, "balance_not_updated_after_bank_transfer": 0.0143, "balance_not_updated_after_cheque_or_cash_deposit": 0.0059, "beneficiary_not_allowed": 0.0018, "cancel_transfer": 0.0007, "card_about_to_expire": 0.0012, "card_acceptance": 0.0078, "card_arrival": 0.0013, "card_delivery_estimate": 0.0002, "card_linking": 0.0005, "card_not_working": 0.0023, "card_payment_fee_charged": 0.0008, "card_payment_not_recognised": 0.0012, "card_payment_wrong_exchange_rate": 0.0011, "card_swallowed": 0.001, "cash_withdrawal_charge": 0.0055, "cash_withdrawal_not_recognised": 0.005, "change_pin": 0.0004, "compromised_card": 0.0004, "contactless_not_working": 0.0001, "country_support": 0.0001, "declined_card_payment": 0.0056, "declined_cash_withdrawal": 0.0212, "declined_transfer": 0.0086, "direct_debit_payment_not_recognised": 0.0006, "disposable_card_limits": 0.0004, "edit_personal_details": 0.001, "exchange_charge": 0.001, "exchange_rate": 0.0003, "exchange_via_app": 0.0021, "extra_charge_on_statement": 0.0006, "failed_transfer": 0.1632, "fiat_currency_support": 0.005, "get_disposable_virtual_card": 0.0002, "get_physical_card": 0.0008, "getting_spare_card": 0.0004, "getting_virtual_card": 0.0008, "lost_or_stolen_card": 0.0027, "lost_or_stolen_phone": 0.0034, "order_physical_card": 0.0002, "passcode_forgotten": 0.0001, "pending_card_payment": 0.0014, "pending_cash_withdrawal": 0.0984, "pending_top_up": 0.0111, "pending_transfer": 0.0015, "pin_blocked": 0.0, "receiving_money": 0.0028, "request_refund": 0.0008, "reverted_card_payment?": 0.3566, "supported_cards_and_currencies": 0.0024, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0029, "top_up_by_card_charge": 0.0044, "top_up_by_cash_or_cheque": 0.0023, "top_up_failed": 0.002, "top_up_limits": 0.0017, "top_up_reverted": 0.0022, "topping_up_by_card": 0.0009, "transaction_charged_twice": 0.0032, "transfer_fee_charged": 0.0002, "transfer_into_account": 0.0009, "transfer_not_received_by_recipient": 0.059, "transfer_timing": 0.0028, "unable_to_verify_identity": 0.0046, "verify_my_identity": 0.0052, "verify_source_of_funds": 0.0055, "verify_top_up": 0.011, "virtual_card_not_working": 0.0001, "visa_or_mastercard": 0.0019, "why_verify_identity": 0.0031, "wrong_amount_of_cash_received": 0.026, "wrong_exchange_rate_for_cash_withdrawal": 0.1027}, "confidence": 0.445, "answer_confidence": 0.3566, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-984", "label": "card_acceptance", "ok": true, "at": "2026-09-26T12:48:20.094683+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 191.3, "answer": {"type": "choice", "choice": "card_acceptance", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.993, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0069, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9901, "answer_confidence": 0.993, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-965", "label": "card_acceptance", "ok": true, "at": "2026-09-26T12:48:20.286186+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 189.4, "answer": {"type": "choice", "choice": "card_acceptance", "probabilities": {"Refund_not_showing_up": 0.0002, "activate_my_card": 0.0006, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0001, "atm_support": 0.0004, "automatic_top_up": 0.0005, "balance_not_updated_after_bank_transfer": 0.0001, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0003, "cancel_transfer": 0.0001, "card_about_to_expire": 0.0319, "card_acceptance": 0.8298, "card_arrival": 0.0023, "card_delivery_estimate": 0.0001, "card_linking": 0.0011, "card_not_working": 0.0035, "card_payment_fee_charged": 0.0009, "card_payment_not_recognised": 0.0009, "card_payment_wrong_exchange_rate": 0.0008, "card_swallowed": 0.0023, "cash_withdrawal_charge": 0.0001, "cash_withdrawal_not_recognised": 0.0004, "change_pin": 0.0002, "compromised_card": 0.0006, "contactless_not_working": 0.0001, "country_support": 0.0006, "declined_card_payment": 0.0007, "declined_cash_withdrawal": 0.0003, "declined_transfer": 0.0007, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0049, "edit_personal_details": 0.0009, "exchange_charge": 0.0003, "exchange_rate": 0.0001, "exchange_via_app": 0.0011, "extra_charge_on_statement": 0.0001, "failed_transfer": 0.0008, "fiat_currency_support": 0.0012, "get_disposable_virtual_card": 0.0004, "get_physical_card": 0.002, "getting_spare_card": 0.0002, "getting_virtual_card": 0.0014, "lost_or_stolen_card": 0.0002, "lost_or_stolen_phone": 0.0006, "order_physical_card": 0.0001, "passcode_forgotten": 0.0001, "pending_card_payment": 0.0029, "pending_cash_withdrawal": 0.0005, "pending_top_up": 0.0022, "pending_transfer": 0.0005, "pin_blocked": 0.0, "receiving_money": 0.001, "request_refund": 0.0001, "reverted_card_payment?": 0.0005, "supported_cards_and_currencies": 0.0735, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0007, "top_up_by_card_charge": 0.0026, "top_up_by_cash_or_cheque": 0.0022, "top_up_failed": 0.0018, "top_up_limits": 0.0016, "top_up_reverted": 0.0014, "topping_up_by_card": 0.0004, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0003, "transfer_not_received_by_recipient": 0.0012, "transfer_timing": 0.0001, "unable_to_verify_identity": 0.0025, "verify_my_identity": 0.0014, "verify_source_of_funds": 0.0006, "verify_top_up": 0.0012, "virtual_card_not_working": 0.0034, "visa_or_mastercard": 0.0017, "why_verify_identity": 0.0006, "wrong_amount_of_cash_received": 0.0003, "wrong_exchange_rate_for_cash_withdrawal": 0.001}, "confidence": 0.7974, "answer_confidence": 0.8298, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-611", "label": "top_up_by_bank_transfer_charge", "ok": true, "at": "2026-09-26T12:48:20.475732+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 202.3, "answer": {"type": "choice", "choice": "receiving_money", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 1.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1979", "label": "transaction_charged_twice", "ok": true, "at": "2026-09-26T12:48:20.678177+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 184.6, "answer": {"type": "choice", "choice": "transaction_charged_twice", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 1.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2096", "label": "reverted_card_payment?", "ok": true, "at": "2026-09-26T12:48:20.862995+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 195.5, "answer": {"type": "choice", "choice": "declined_transfer", "probabilities": {"Refund_not_showing_up": 0.0019, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0001, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0001, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0001, "cancel_transfer": 0.0223, "card_about_to_expire": 0.0008, "card_acceptance": 0.0026, "card_arrival": 0.0004, "card_delivery_estimate": 0.0001, "card_linking": 0.0, "card_not_working": 0.0007, "card_payment_fee_charged": 0.0031, "card_payment_not_recognised": 0.0032, "card_payment_wrong_exchange_rate": 0.0018, "card_swallowed": 0.0001, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0001, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0103, "declined_cash_withdrawal": 0.0051, "declined_transfer": 0.8499, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0476, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0001, "lost_or_stolen_phone": 0.0002, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0041, "pending_cash_withdrawal": 0.0009, "pending_top_up": 0.0024, "pending_transfer": 0.0005, "pin_blocked": 0.0, "receiving_money": 0.0001, "request_refund": 0.0005, "reverted_card_payment?": 0.0117, "supported_cards_and_currencies": 0.0127, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0001, "top_up_limits": 0.0001, "top_up_reverted": 0.0001, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.003, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0029, "transfer_timing": 0.0001, "unable_to_verify_identity": 0.0049, "verify_my_identity": 0.0002, "verify_source_of_funds": 0.0001, "verify_top_up": 0.0003, "virtual_card_not_working": 0.0001, "visa_or_mastercard": 0.0026, "why_verify_identity": 0.0004, "wrong_amount_of_cash_received": 0.0003, "wrong_exchange_rate_for_cash_withdrawal": 0.0007}, "confidence": 0.8156, "answer_confidence": 0.8499, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-780", "label": "wrong_amount_of_cash_received", "ok": true, "at": "2026-09-26T12:48:21.058623+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 202.6, "answer": {"type": "choice", "choice": "declined_cash_withdrawal", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.9197, "declined_transfer": 0.0016, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0029, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0521, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.012, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0001, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0104, "wrong_exchange_rate_for_cash_withdrawal": 0.0008}, "confidence": 0.9149, "answer_confidence": 0.9197, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2095", "label": "reverted_card_payment?", "ok": true, "at": "2026-09-26T12:48:21.261367+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 186.0, "answer": {"type": "choice", "choice": "reverted_card_payment?", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.9999, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9997, "answer_confidence": 0.9999, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-709", "label": "cancel_transfer", "ok": true, "at": "2026-09-26T12:48:21.447552+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 210.4, "answer": {"type": "choice", "choice": "cancel_transfer", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.9929, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0069, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9897, "answer_confidence": 0.9929, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2877", "label": "activate_my_card", "ok": true, "at": "2026-09-26T12:48:21.658090+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 184.6, "answer": {"type": "choice", "choice": "activate_my_card", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 1.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2594", "label": "wrong_exchange_rate_for_cash_withdrawal", "ok": true, "at": "2026-09-26T12:48:21.842813+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 195.6, "answer": {"type": "choice", "choice": "wrong_exchange_rate_for_cash_withdrawal", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0007, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.9992}, "confidence": 0.9985, "answer_confidence": 0.9992, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2054", "label": "transfer_timing", "ok": true, "at": "2026-09-26T12:48:22.038569+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 202.9, "answer": {"type": "choice", "choice": "transfer_timing", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0001, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0001, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0001, "exchange_via_app": 0.0004, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0001, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.9985, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9962, "answer_confidence": 0.9985, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-119", "label": "exchange_rate", "ok": true, "at": "2026-09-26T12:48:22.241697+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 184.3, "answer": {"type": "choice", "choice": "exchange_rate", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 1.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1669", "label": "lost_or_stolen_phone", "ok": true, "at": "2026-09-26T12:48:22.426156+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 210.6, "answer": {"type": "choice", "choice": "lost_or_stolen_card", "probabilities": {"Refund_not_showing_up": 0.0035, "activate_my_card": 0.0032, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0114, "atm_support": 0.002, "automatic_top_up": 0.0019, "balance_not_updated_after_bank_transfer": 0.0064, "balance_not_updated_after_cheque_or_cash_deposit": 0.0031, "beneficiary_not_allowed": 0.0024, "cancel_transfer": 0.0032, "card_about_to_expire": 0.0008, "card_acceptance": 0.0079, "card_arrival": 0.0025, "card_delivery_estimate": 0.0008, "card_linking": 0.0024, "card_not_working": 0.0019, "card_payment_fee_charged": 0.0009, "card_payment_not_recognised": 0.0014, "card_payment_wrong_exchange_rate": 0.0013, "card_swallowed": 0.0011, "cash_withdrawal_charge": 0.0013, "cash_withdrawal_not_recognised": 0.0021, "change_pin": 0.0046, "compromised_card": 0.0008, "contactless_not_working": 0.0001, "country_support": 0.0002, "declined_card_payment": 0.0012, "declined_cash_withdrawal": 0.0014, "declined_transfer": 0.0046, "direct_debit_payment_not_recognised": 0.0004, "disposable_card_limits": 0.0045, "edit_personal_details": 0.0028, "exchange_charge": 0.0011, "exchange_rate": 0.0002, "exchange_via_app": 0.0022, "extra_charge_on_statement": 0.0003, "failed_transfer": 0.0026, "fiat_currency_support": 0.0037, "get_disposable_virtual_card": 0.0004, "get_physical_card": 0.003, "getting_spare_card": 0.0002, "getting_virtual_card": 0.0019, "lost_or_stolen_card": 0.5284, "lost_or_stolen_phone": 0.2489, "order_physical_card": 0.0001, "passcode_forgotten": 0.0004, "pending_card_payment": 0.0011, "pending_cash_withdrawal": 0.002, "pending_top_up": 0.0053, "pending_transfer": 0.0021, "pin_blocked": 0.0001, "receiving_money": 0.0033, "request_refund": 0.0017, "reverted_card_payment?": 0.001, "supported_cards_and_currencies": 0.0091, "terminate_account": 0.0005, "top_up_by_bank_transfer_charge": 0.0064, "top_up_by_card_charge": 0.0107, "top_up_by_cash_or_cheque": 0.01, "top_up_failed": 0.0079, "top_up_limits": 0.0045, "top_up_reverted": 0.0052, "topping_up_by_card": 0.0009, "transaction_charged_twice": 0.0004, "transfer_fee_charged": 0.0002, "transfer_into_account": 0.0012, "transfer_not_received_by_recipient": 0.0038, "transfer_timing": 0.0003, "unable_to_verify_identity": 0.003, "verify_my_identity": 0.0247, "verify_source_of_funds": 0.0017, "verify_top_up": 0.0047, "virtual_card_not_working": 0.0053, "visa_or_mastercard": 0.0037, "why_verify_identity": 0.0018, "wrong_amount_of_cash_received": 0.0006, "wrong_exchange_rate_for_cash_withdrawal": 0.0012}, "confidence": 0.5705, "answer_confidence": 0.5284, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-29", "label": "card_arrival", "ok": true, "at": "2026-09-26T12:48:22.636887+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 184.3, "answer": {"type": "choice", "choice": "lost_or_stolen_card", "probabilities": {"Refund_not_showing_up": 0.0007, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0001, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0001, "cancel_transfer": 0.0002, "card_about_to_expire": 0.0008, "card_acceptance": 0.0001, "card_arrival": 0.004, "card_delivery_estimate": 0.2447, "card_linking": 0.0003, "card_not_working": 0.0007, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0002, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.0, "compromised_card": 0.0026, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0012, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0001, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.007, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0003, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0004, "getting_spare_card": 0.0, "getting_virtual_card": 0.0001, "lost_or_stolen_card": 0.6108, "lost_or_stolen_phone": 0.1034, "order_physical_card": 0.0001, "passcode_forgotten": 0.0, "pending_card_payment": 0.0099, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.0002, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0002, "reverted_card_payment?": 0.0006, "supported_cards_and_currencies": 0.0001, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0002, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0001, "top_up_limits": 0.0001, "top_up_reverted": 0.0001, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0001, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0004, "verify_my_identity": 0.0012, "verify_source_of_funds": 0.0002, "verify_top_up": 0.0006, "virtual_card_not_working": 0.0068, "visa_or_mastercard": 0.0001, "why_verify_identity": 0.0001, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0002}, "confidence": 0.7427, "answer_confidence": 0.6108, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1132", "label": "edit_personal_details", "ok": true, "at": "2026-09-26T12:48:22.821307+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 191.7, "answer": {"type": "choice", "choice": "edit_personal_details", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 1.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1054", "label": "balance_not_updated_after_cheque_or_cash_deposit", "ok": true, "at": "2026-09-26T12:48:23.013082+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 197.9, "answer": {"type": "choice", "choice": "failed_transfer", "probabilities": {"Refund_not_showing_up": 0.0001, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0107, "balance_not_updated_after_cheque_or_cash_deposit": 0.0009, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0037, "declined_transfer": 0.1348, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.5147, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0018, "pending_top_up": 0.0006, "pending_transfer": 0.0014, "pin_blocked": 0.0, "receiving_money": 0.0007, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.001, "top_up_by_card_charge": 0.0004, "top_up_by_cash_or_cheque": 0.0002, "top_up_failed": 0.0003, "top_up_limits": 0.0004, "top_up_reverted": 0.0006, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0, "transfer_into_account": 0.2302, "transfer_not_received_by_recipient": 0.0939, "transfer_timing": 0.0006, "unable_to_verify_identity": 0.0002, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0004, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0015, "wrong_exchange_rate_for_cash_withdrawal": 0.0002}, "confidence": 0.6942, "answer_confidence": 0.5147, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-509", "label": "age_limit", "ok": true, "at": "2026-09-26T12:48:23.211165+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 185.7, "answer": {"type": "choice", "choice": "age_limit", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 1.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-688", "label": "cancel_transfer", "ok": true, "at": "2026-09-26T12:48:23.397025+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 198.5, "answer": {"type": "choice", "choice": "cancel_transfer", "probabilities": {"Refund_not_showing_up": 0.0026, "activate_my_card": 0.002, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0008, "atm_support": 0.0026, "automatic_top_up": 0.0028, "balance_not_updated_after_bank_transfer": 0.0026, "balance_not_updated_after_cheque_or_cash_deposit": 0.0013, "beneficiary_not_allowed": 0.0016, "cancel_transfer": 0.7209, "card_about_to_expire": 0.0009, "card_acceptance": 0.0088, "card_arrival": 0.0014, "card_delivery_estimate": 0.0002, "card_linking": 0.0009, "card_not_working": 0.0014, "card_payment_fee_charged": 0.001, "card_payment_not_recognised": 0.002, "card_payment_wrong_exchange_rate": 0.0017, "card_swallowed": 0.0017, "cash_withdrawal_charge": 0.0025, "cash_withdrawal_not_recognised": 0.0024, "change_pin": 0.0018, "compromised_card": 0.0005, "contactless_not_working": 0.0001, "country_support": 0.0002, "declined_card_payment": 0.0021, "declined_cash_withdrawal": 0.0022, "declined_transfer": 0.0025, "direct_debit_payment_not_recognised": 0.0043, "disposable_card_limits": 0.0066, "edit_personal_details": 0.0055, "exchange_charge": 0.0042, "exchange_rate": 0.001, "exchange_via_app": 0.0055, "extra_charge_on_statement": 0.002, "failed_transfer": 0.0034, "fiat_currency_support": 0.0107, "get_disposable_virtual_card": 0.0008, "get_physical_card": 0.0027, "getting_spare_card": 0.0018, "getting_virtual_card": 0.003, "lost_or_stolen_card": 0.0003, "lost_or_stolen_phone": 0.0008, "order_physical_card": 0.0004, "passcode_forgotten": 0.0004, "pending_card_payment": 0.0024, "pending_cash_withdrawal": 0.006, "pending_top_up": 0.0103, "pending_transfer": 0.0031, "pin_blocked": 0.0002, "receiving_money": 0.0029, "request_refund": 0.0026, "reverted_card_payment?": 0.0016, "supported_cards_and_currencies": 0.0082, "terminate_account": 0.0027, "top_up_by_bank_transfer_charge": 0.0085, "top_up_by_card_charge": 0.0184, "top_up_by_cash_or_cheque": 0.0151, "top_up_failed": 0.0113, "top_up_limits": 0.0078, "top_up_reverted": 0.0071, "topping_up_by_card": 0.0014, "transaction_charged_twice": 0.018, "transfer_fee_charged": 0.0011, "transfer_into_account": 0.0073, "transfer_not_received_by_recipient": 0.0083, "transfer_timing": 0.0009, "unable_to_verify_identity": 0.0022, "verify_my_identity": 0.0033, "verify_source_of_funds": 0.003, "verify_top_up": 0.0088, "virtual_card_not_working": 0.001, "visa_or_mastercard": 0.0047, "why_verify_identity": 0.0028, "wrong_amount_of_cash_received": 0.0022, "wrong_exchange_rate_for_cash_withdrawal": 0.0018}, "confidence": 0.6141, "answer_confidence": 0.7209, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-249", "label": "fiat_currency_support", "ok": true, "at": "2026-09-26T12:48:23.595721+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 189.3, "answer": {"type": "choice", "choice": "supported_cards_and_currencies", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0097, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.9903, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9874, "answer_confidence": 0.9903, "action": {"act_probability": 1.0}}, "routedModel": "english"}
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{"task": "banking77", "id": "banking77-2557", "label": "virtual_card_not_working", "ok": true, "at": "2026-09-26T12:48:23.981580+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 204.6, "answer": {"type": "choice", "choice": "virtual_card_not_working", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 1.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2569", "label": "wrong_exchange_rate_for_cash_withdrawal", "ok": true, "at": "2026-09-26T12:48:24.186324+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 186.1, "answer": {"type": "choice", "choice": "wrong_exchange_rate_for_cash_withdrawal", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 1.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1955", "label": "card_swallowed", "ok": true, "at": "2026-09-26T12:48:24.372681+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 204.8, "answer": {"type": "choice", "choice": "atm_support", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 1.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1032", "label": "top_up_reverted", "ok": true, "at": "2026-09-26T12:48:24.577532+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 182.0, "answer": {"type": "choice", "choice": "top_up_reverted", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0001, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0042, "top_up_by_card_charge": 0.0002, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0002, "top_up_reverted": 0.9951, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0002, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.992, "answer_confidence": 0.9951, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2086", "label": "reverted_card_payment?", "ok": true, "at": "2026-09-26T12:48:24.759590+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 182.6, "answer": {"type": "choice", "choice": "reverted_card_payment?", "probabilities": {"Refund_not_showing_up": 0.0001, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0012, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0003, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.998, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0002, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9959, "answer_confidence": 0.998, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-410", "label": "exchange_via_app", "ok": true, "at": "2026-09-26T12:48:24.942501+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 209.6, "answer": {"type": "choice", "choice": "supported_cards_and_currencies", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.022, "exchange_via_app": 0.1523, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.8253, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.8772, "answer_confidence": 0.8253, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2885", "label": "cash_withdrawal_charge", "ok": true, "at": "2026-09-26T12:48:25.152287+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 201.7, "answer": {"type": "choice", "choice": "transfer_fee_charged", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0003, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.9997, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9993, "answer_confidence": 0.9997, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2416", "label": "getting_spare_card", "ok": true, "at": "2026-09-26T12:48:25.354171+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 199.7, "answer": {"type": "choice", "choice": "supported_cards_and_currencies", "probabilities": {"Refund_not_showing_up": 0.0001, "activate_my_card": 0.0017, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0001, "automatic_top_up": 0.0004, "balance_not_updated_after_bank_transfer": 0.0001, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0001, "cancel_transfer": 0.0, "card_about_to_expire": 0.0017, "card_acceptance": 0.0597, "card_arrival": 0.0008, "card_delivery_estimate": 0.0001, "card_linking": 0.0014, "card_not_working": 0.0006, "card_payment_fee_charged": 0.0002, "card_payment_not_recognised": 0.0002, "card_payment_wrong_exchange_rate": 0.0004, "card_swallowed": 0.0004, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0002, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.0001, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0401, "edit_personal_details": 0.0001, "exchange_charge": 0.0002, "exchange_rate": 0.0, "exchange_via_app": 0.0005, "extra_charge_on_statement": 0.0001, "failed_transfer": 0.0001, "fiat_currency_support": 0.0002, "get_disposable_virtual_card": 0.0001, "get_physical_card": 0.0046, "getting_spare_card": 0.0001, "getting_virtual_card": 0.004, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0024, "passcode_forgotten": 0.0, "pending_card_payment": 0.0002, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0002, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0003, "request_refund": 0.0001, "reverted_card_payment?": 0.0001, "supported_cards_and_currencies": 0.8669, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0003, "top_up_by_card_charge": 0.0011, "top_up_by_cash_or_cheque": 0.0006, "top_up_failed": 0.0006, "top_up_limits": 0.0004, "top_up_reverted": 0.0003, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0006, "transfer_not_received_by_recipient": 0.0003, "transfer_timing": 0.0001, "unable_to_verify_identity": 0.0003, "verify_my_identity": 0.0002, "verify_source_of_funds": 0.0003, "verify_top_up": 0.0006, "virtual_card_not_working": 0.0015, "visa_or_mastercard": 0.0029, "why_verify_identity": 0.0002, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0002}, "confidence": 0.8516, "answer_confidence": 0.8669, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1375", "label": "disposable_card_limits", "ok": true, "at": "2026-09-26T12:48:25.553985+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 198.7, "answer": {"type": "choice", "choice": "supported_cards_and_currencies", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 1.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2912", "label": "cash_withdrawal_charge", "ok": true, "at": "2026-09-26T12:48:25.752862+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 184.9, "answer": {"type": "choice", "choice": "transaction_charged_twice", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 1.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9999, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2585", "label": "wrong_exchange_rate_for_cash_withdrawal", "ok": true, "at": "2026-09-26T12:48:25.937878+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 206.1, "answer": {"type": "choice", "choice": "exchange_rate", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0027, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.9971, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.9953, "answer_confidence": 0.9971, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1429", "label": "compromised_card", "ok": true, "at": "2026-09-26T12:48:26.144034+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 183.3, "answer": {"type": "choice", "choice": "lost_or_stolen_card", "probabilities": {"Refund_not_showing_up": 0.0243, "activate_my_card": 0.0002, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0002, "atm_support": 0.0011, "automatic_top_up": 0.0001, "balance_not_updated_after_bank_transfer": 0.0011, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0023, "cancel_transfer": 0.0021, "card_about_to_expire": 0.0062, "card_acceptance": 0.0048, "card_arrival": 0.0033, "card_delivery_estimate": 0.0016, "card_linking": 0.0005, "card_not_working": 0.0044, "card_payment_fee_charged": 0.0002, "card_payment_not_recognised": 0.0004, "card_payment_wrong_exchange_rate": 0.0005, "card_swallowed": 0.0019, "cash_withdrawal_charge": 0.0004, "cash_withdrawal_not_recognised": 0.001, "change_pin": 0.0003, "compromised_card": 0.0295, "contactless_not_working": 0.0001, "country_support": 0.0002, "declined_card_payment": 0.0316, "declined_cash_withdrawal": 0.0033, "declined_transfer": 0.0068, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0015, "edit_personal_details": 0.0007, "exchange_charge": 0.0003, "exchange_rate": 0.0001, "exchange_via_app": 0.0006, "extra_charge_on_statement": 0.0001, "failed_transfer": 0.0384, "fiat_currency_support": 0.0008, "get_disposable_virtual_card": 0.0001, "get_physical_card": 0.0002, "getting_spare_card": 0.0001, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.6328, "lost_or_stolen_phone": 0.0354, "order_physical_card": 0.0, "passcode_forgotten": 0.0001, "pending_card_payment": 0.0112, "pending_cash_withdrawal": 0.0028, "pending_top_up": 0.0089, "pending_transfer": 0.0009, "pin_blocked": 0.0, "receiving_money": 0.0004, "request_refund": 0.0063, "reverted_card_payment?": 0.0283, "supported_cards_and_currencies": 0.0018, "terminate_account": 0.0002, "top_up_by_bank_transfer_charge": 0.0019, "top_up_by_card_charge": 0.0036, "top_up_by_cash_or_cheque": 0.003, "top_up_failed": 0.003, "top_up_limits": 0.0019, "top_up_reverted": 0.0018, "topping_up_by_card": 0.0005, "transaction_charged_twice": 0.0011, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0002, "transfer_not_received_by_recipient": 0.0048, "transfer_timing": 0.0004, "unable_to_verify_identity": 0.017, "verify_my_identity": 0.0249, "verify_source_of_funds": 0.0041, "verify_top_up": 0.006, "virtual_card_not_working": 0.0002, "visa_or_mastercard": 0.0057, "why_verify_identity": 0.0064, "wrong_amount_of_cash_received": 0.0015, "wrong_exchange_rate_for_cash_withdrawal": 0.0115}, "confidence": 0.5728, "answer_confidence": 0.6328, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2182", "label": "beneficiary_not_allowed", "ok": true, "at": "2026-09-26T12:48:26.327514+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 193.1, "answer": {"type": "choice", "choice": "declined_transfer", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 1.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-553", "label": "pin_blocked", "ok": true, "at": "2026-09-26T12:48:26.520738+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 199.7, "answer": {"type": "choice", "choice": "pin_blocked", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0021, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.9979, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9965, "answer_confidence": 0.9979, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-284", "label": "card_delivery_estimate", "ok": true, "at": "2026-09-26T12:48:26.720573+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 189.8, "answer": {"type": "choice", "choice": "pending_card_payment", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0002, "card_delivery_estimate": 0.0688, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.8979, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0329, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9086, "answer_confidence": 0.8979, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-774", "label": "wrong_amount_of_cash_received", "ok": true, "at": "2026-09-26T12:48:26.910482+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 209.6, "answer": {"type": "choice", "choice": "declined_cash_withdrawal", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.9808, "declined_transfer": 0.009, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0053, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0004, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0001, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0002, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0037, "wrong_exchange_rate_for_cash_withdrawal": 0.0003}, "confidence": 0.9722, "answer_confidence": 0.9808, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-600", "label": "top_up_by_bank_transfer_charge", "ok": true, "at": "2026-09-26T12:48:27.120276+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 185.3, "answer": {"type": "choice", "choice": "transfer_fee_charged", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0001, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.9999, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9997, "answer_confidence": 0.9999, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2232", "label": "transfer_fee_charged", "ok": true, "at": "2026-09-26T12:48:27.305680+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 189.0, "answer": {"type": "choice", "choice": "transfer_fee_charged", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 1.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1405", "label": "compromised_card", "ok": true, "at": "2026-09-26T12:48:27.494790+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 213.1, "answer": {"type": "choice", "choice": "terminate_account", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0004, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0058, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.9933, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0001, "verify_my_identity": 0.0001, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9896, "answer_confidence": 0.9933, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2919", "label": "cash_withdrawal_charge", "ok": true, "at": "2026-09-26T12:48:27.707954+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 207.3, "answer": {"type": "choice", "choice": "transfer_fee_charged", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0403, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.9597, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9611, "answer_confidence": 0.9597, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2169", "label": "beneficiary_not_allowed", "ok": true, "at": "2026-09-26T12:48:27.915756+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 240.0, "answer": {"type": "choice", "choice": "declined_transfer", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0001, "declined_transfer": 0.5529, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0037, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.4433, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.8365, "answer_confidence": 0.5529, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1522", "label": "passcode_forgotten", "ok": true, "at": "2026-09-26T12:48:28.155844+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 243.2, "answer": {"type": "choice", "choice": "passcode_forgotten", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 1.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1260", "label": "get_physical_card", "ok": true, "at": "2026-09-26T12:48:28.399543+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 274.4, "answer": {"type": "choice", "choice": "passcode_forgotten", "probabilities": {"Refund_not_showing_up": 0.0003, "activate_my_card": 0.0002, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0002, "automatic_top_up": 0.0001, "balance_not_updated_after_bank_transfer": 0.0003, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0001, "cancel_transfer": 0.0001, "card_about_to_expire": 0.0004, "card_acceptance": 0.0016, "card_arrival": 0.0006, "card_delivery_estimate": 0.0001, "card_linking": 0.0001, "card_not_working": 0.0004, "card_payment_fee_charged": 0.0002, "card_payment_not_recognised": 0.0003, "card_payment_wrong_exchange_rate": 0.0003, "card_swallowed": 0.0002, "cash_withdrawal_charge": 0.0001, "cash_withdrawal_not_recognised": 0.0001, "change_pin": 0.001, "compromised_card": 0.0001, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0003, "declined_cash_withdrawal": 0.0002, "declined_transfer": 0.0003, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0003, "edit_personal_details": 0.0009, "exchange_charge": 0.0001, "exchange_rate": 0.0, "exchange_via_app": 0.0001, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0002, "fiat_currency_support": 0.0001, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0003, "getting_spare_card": 0.0, "getting_virtual_card": 0.0001, "lost_or_stolen_card": 0.0001, "lost_or_stolen_phone": 0.0001, "order_physical_card": 0.0, "passcode_forgotten": 0.9214, "pending_card_payment": 0.0012, "pending_cash_withdrawal": 0.0001, "pending_top_up": 0.0004, "pending_transfer": 0.0001, "pin_blocked": 0.0554, "receiving_money": 0.0001, "request_refund": 0.0, "reverted_card_payment?": 0.0001, "supported_cards_and_currencies": 0.0041, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0002, "top_up_by_card_charge": 0.0004, "top_up_by_cash_or_cheque": 0.0005, "top_up_failed": 0.0005, "top_up_limits": 0.0003, "top_up_reverted": 0.0004, "topping_up_by_card": 0.0001, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0002, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0003, "verify_my_identity": 0.0017, "verify_source_of_funds": 0.0004, "verify_top_up": 0.0007, "virtual_card_not_working": 0.0001, "visa_or_mastercard": 0.0006, "why_verify_identity": 0.0003, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0001}, "confidence": 0.9068, "answer_confidence": 0.9214, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1599", "label": "declined_cash_withdrawal", "ok": true, "at": "2026-09-26T12:48:28.674437+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 187.0, "answer": {"type": "choice", "choice": "atm_support", "probabilities": {"Refund_not_showing_up": 0.0013, "activate_my_card": 0.0002, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0001, "atm_support": 0.725, "automatic_top_up": 0.0004, "balance_not_updated_after_bank_transfer": 0.0019, "balance_not_updated_after_cheque_or_cash_deposit": 0.0012, "beneficiary_not_allowed": 0.0005, "cancel_transfer": 0.0015, "card_about_to_expire": 0.0003, "card_acceptance": 0.0024, "card_arrival": 0.0005, "card_delivery_estimate": 0.0001, "card_linking": 0.0002, "card_not_working": 0.0009, "card_payment_fee_charged": 0.0002, "card_payment_not_recognised": 0.0006, "card_payment_wrong_exchange_rate": 0.0006, "card_swallowed": 0.0003, "cash_withdrawal_charge": 0.0083, "cash_withdrawal_not_recognised": 0.0155, "change_pin": 0.0005, "compromised_card": 0.0002, "contactless_not_working": 0.0001, "country_support": 0.0001, "declined_card_payment": 0.0012, "declined_cash_withdrawal": 0.0141, "declined_transfer": 0.0254, "direct_debit_payment_not_recognised": 0.0002, "disposable_card_limits": 0.0002, "edit_personal_details": 0.0001, "exchange_charge": 0.0008, "exchange_rate": 0.0003, "exchange_via_app": 0.0018, "extra_charge_on_statement": 0.0003, "failed_transfer": 0.004, "fiat_currency_support": 0.0207, "get_disposable_virtual_card": 0.0008, "get_physical_card": 0.0023, "getting_spare_card": 0.0002, "getting_virtual_card": 0.0044, "lost_or_stolen_card": 0.0003, "lost_or_stolen_phone": 0.0006, "order_physical_card": 0.0037, "passcode_forgotten": 0.0004, "pending_card_payment": 0.0006, "pending_cash_withdrawal": 0.0575, "pending_top_up": 0.0053, "pending_transfer": 0.0019, "pin_blocked": 0.0, "receiving_money": 0.0124, "request_refund": 0.0005, "reverted_card_payment?": 0.0009, "supported_cards_and_currencies": 0.0018, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.004, "top_up_by_card_charge": 0.008, "top_up_by_cash_or_cheque": 0.0071, "top_up_failed": 0.0052, "top_up_limits": 0.0062, "top_up_reverted": 0.0116, "topping_up_by_card": 0.0031, "transaction_charged_twice": 0.0005, "transfer_fee_charged": 0.0002, "transfer_into_account": 0.0015, "transfer_not_received_by_recipient": 0.0047, "transfer_timing": 0.0004, "unable_to_verify_identity": 0.0098, "verify_my_identity": 0.0004, "verify_source_of_funds": 0.0005, "verify_top_up": 0.0021, "virtual_card_not_working": 0.0003, "visa_or_mastercard": 0.0009, "why_verify_identity": 0.0009, "wrong_amount_of_cash_received": 0.0033, "wrong_exchange_rate_for_cash_withdrawal": 0.0037}, "confidence": 0.6608, "answer_confidence": 0.725, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-3008", "label": "verify_my_identity", "ok": true, "at": "2026-09-26T12:48:28.861518+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 207.0, "answer": {"type": "choice", "choice": "verify_my_identity", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 1.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2520", "label": "virtual_card_not_working", "ok": true, "at": "2026-09-26T12:48:29.068598+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 187.8, "answer": {"type": "choice", "choice": "virtual_card_not_working", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 1.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-962", "label": "card_acceptance", "ok": true, "at": "2026-09-26T12:48:29.256548+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 198.4, "answer": {"type": "choice", "choice": "supported_cards_and_currencies", "probabilities": {"Refund_not_showing_up": 0.0004, "activate_my_card": 0.0019, "age_limit": 0.0, "apple_pay_or_google_pay": 0.004, "atm_support": 0.0022, "automatic_top_up": 0.0015, "balance_not_updated_after_bank_transfer": 0.0002, "balance_not_updated_after_cheque_or_cash_deposit": 0.0001, "beneficiary_not_allowed": 0.0005, "cancel_transfer": 0.0001, "card_about_to_expire": 0.0064, "card_acceptance": 0.1932, "card_arrival": 0.0024, "card_delivery_estimate": 0.0003, "card_linking": 0.0027, "card_not_working": 0.0022, "card_payment_fee_charged": 0.0106, "card_payment_not_recognised": 0.0123, "card_payment_wrong_exchange_rate": 0.0211, "card_swallowed": 0.0018, "cash_withdrawal_charge": 0.0003, "cash_withdrawal_not_recognised": 0.001, "change_pin": 0.0002, "compromised_card": 0.0005, "contactless_not_working": 0.0007, "country_support": 0.0125, "declined_card_payment": 0.001, "declined_cash_withdrawal": 0.0007, "declined_transfer": 0.0013, "direct_debit_payment_not_recognised": 0.0003, "disposable_card_limits": 0.0028, "edit_personal_details": 0.0004, "exchange_charge": 0.0025, "exchange_rate": 0.0012, "exchange_via_app": 0.0246, "extra_charge_on_statement": 0.0003, "failed_transfer": 0.001, "fiat_currency_support": 0.0047, "get_disposable_virtual_card": 0.0002, "get_physical_card": 0.0014, "getting_spare_card": 0.0002, "getting_virtual_card": 0.0038, "lost_or_stolen_card": 0.0002, "lost_or_stolen_phone": 0.0005, "order_physical_card": 0.0003, "passcode_forgotten": 0.0002, "pending_card_payment": 0.0014, "pending_cash_withdrawal": 0.0007, "pending_top_up": 0.0019, "pending_transfer": 0.0006, "pin_blocked": 0.0, "receiving_money": 0.0031, "request_refund": 0.0002, "reverted_card_payment?": 0.0005, "supported_cards_and_currencies": 0.6063, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0014, "top_up_by_card_charge": 0.004, "top_up_by_cash_or_cheque": 0.0034, "top_up_failed": 0.0032, "top_up_limits": 0.0026, "top_up_reverted": 0.0022, "topping_up_by_card": 0.0009, "transaction_charged_twice": 0.0003, "transfer_fee_charged": 0.0003, "transfer_into_account": 0.0015, "transfer_not_received_by_recipient": 0.002, "transfer_timing": 0.0002, "unable_to_verify_identity": 0.0012, "verify_my_identity": 0.0015, "verify_source_of_funds": 0.0019, "verify_top_up": 0.0018, "virtual_card_not_working": 0.0107, "visa_or_mastercard": 0.0168, "why_verify_identity": 0.0008, "wrong_amount_of_cash_received": 0.0005, "wrong_exchange_rate_for_cash_withdrawal": 0.0011}, "confidence": 0.6231, "answer_confidence": 0.6063, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2944", "label": "card_about_to_expire", "ok": true, "at": "2026-09-26T12:48:29.455020+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 298.9, "answer": {"type": "choice", "choice": "disposable_card_limits", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 1.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2550", "label": "virtual_card_not_working", "ok": true, "at": "2026-09-26T12:48:29.753981+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 225.9, "answer": {"type": "choice", "choice": "virtual_card_not_working", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 1.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9999, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-598", "label": "contactless_not_working", "ok": true, "at": "2026-09-26T12:48:29.981366+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 197.3, "answer": {"type": "choice", "choice": "contactless_not_working", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 1.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1155", "label": "edit_personal_details", "ok": true, "at": "2026-09-26T12:48:30.178785+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 219.4, "answer": {"type": "choice", "choice": "pending_top_up", "probabilities": {"Refund_not_showing_up": 0.0021, "activate_my_card": 0.0007, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0002, "atm_support": 0.0029, "automatic_top_up": 0.0005, "balance_not_updated_after_bank_transfer": 0.0033, "balance_not_updated_after_cheque_or_cash_deposit": 0.0015, "beneficiary_not_allowed": 0.0019, "cancel_transfer": 0.0007, "card_about_to_expire": 0.0005, "card_acceptance": 0.0021, "card_arrival": 0.0016, "card_delivery_estimate": 0.0012, "card_linking": 0.0003, "card_not_working": 0.0015, "card_payment_fee_charged": 0.0003, "card_payment_not_recognised": 0.0006, "card_payment_wrong_exchange_rate": 0.0008, "card_swallowed": 0.0008, "cash_withdrawal_charge": 0.0007, "cash_withdrawal_not_recognised": 0.0018, "change_pin": 0.0018, "compromised_card": 0.0004, "contactless_not_working": 0.0001, "country_support": 0.0007, "declined_card_payment": 0.002, "declined_cash_withdrawal": 0.002, "declined_transfer": 0.0026, "direct_debit_payment_not_recognised": 0.0001, "disposable_card_limits": 0.0022, "edit_personal_details": 0.0109, "exchange_charge": 0.0005, "exchange_rate": 0.0001, "exchange_via_app": 0.0012, "extra_charge_on_statement": 0.0002, "failed_transfer": 0.0019, "fiat_currency_support": 0.0011, "get_disposable_virtual_card": 0.0002, "get_physical_card": 0.0002, "getting_spare_card": 0.0001, "getting_virtual_card": 0.0002, "lost_or_stolen_card": 0.0014, "lost_or_stolen_phone": 0.0022, "order_physical_card": 0.0001, "passcode_forgotten": 0.0002, "pending_card_payment": 0.0046, "pending_cash_withdrawal": 0.0606, "pending_top_up": 0.551, "pending_transfer": 0.2892, "pin_blocked": 0.0001, "receiving_money": 0.0003, "request_refund": 0.0005, "reverted_card_payment?": 0.0006, "supported_cards_and_currencies": 0.0007, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0007, "top_up_by_card_charge": 0.0026, "top_up_by_cash_or_cheque": 0.0021, "top_up_failed": 0.0025, "top_up_limits": 0.0016, "top_up_reverted": 0.0016, "topping_up_by_card": 0.0004, "transaction_charged_twice": 0.0001, "transfer_fee_charged": 0.0001, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0019, "transfer_timing": 0.0006, "unable_to_verify_identity": 0.007, "verify_my_identity": 0.0018, "verify_source_of_funds": 0.0017, "verify_top_up": 0.0042, "virtual_card_not_working": 0.0003, "visa_or_mastercard": 0.0019, "why_verify_identity": 0.0014, "wrong_amount_of_cash_received": 0.0003, "wrong_exchange_rate_for_cash_withdrawal": 0.001}, "confidence": 0.6637, "answer_confidence": 0.551, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2111", "label": "reverted_card_payment?", "ok": true, "at": "2026-09-26T12:48:30.400164+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 228.7, "answer": {"type": "choice", "choice": "reverted_card_payment?", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 1.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 1.0, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1818", "label": "declined_card_payment", "ok": true, "at": "2026-09-26T12:48:30.629397+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 194.5, "answer": {"type": "choice", "choice": "declined_transfer", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0002, "declined_transfer": 0.9998, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9994, "answer_confidence": 0.9998, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-420", "label": "exchange_via_app", "ok": true, "at": "2026-09-26T12:48:30.823961+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 185.5, "answer": {"type": "choice", "choice": "exchange_via_app", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.001, "exchange_via_app": 0.9982, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0005, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0001, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9963, "answer_confidence": 0.9982, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2683", "label": "balance_not_updated_after_bank_transfer", "ok": true, "at": "2026-09-26T12:48:31.009613+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 196.4, "answer": {"type": "choice", "choice": "transfer_not_received_by_recipient", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.112, "balance_not_updated_after_cheque_or_cash_deposit": 0.1475, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0003, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0001, "extra_charge_on_statement": 0.0, "failed_transfer": 0.005, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0001, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.7346, "transfer_timing": 0.0001, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0001, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.8182, "answer_confidence": 0.7346, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1454", "label": "atm_support", "ok": true, "at": "2026-09-26T12:48:31.206072+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 200.8, "answer": {"type": "choice", "choice": "receiving_money", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 1.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9999, "answer_confidence": 1.0, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2838", "label": "top_up_by_card_charge", "ok": true, "at": "2026-09-26T12:48:31.407028+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 191.7, "answer": {"type": "choice", "choice": "top_up_reverted", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0003, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0125, "top_up_by_card_charge": 0.0001, "top_up_by_cash_or_cheque": 0.0001, "top_up_failed": 0.0, "top_up_limits": 0.0006, "top_up_reverted": 0.9783, "topping_up_by_card": 0.0021, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0059, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9703, "answer_confidence": 0.9783, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-1906", "label": "terminate_account", "ok": true, "at": "2026-09-26T12:48:31.598856+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 186.4, "answer": {"type": "choice", "choice": "terminate_account", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0002, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.9998, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9995, "answer_confidence": 0.9998, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-333", "label": "automatic_top_up", "ok": true, "at": "2026-09-26T12:48:31.785337+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 184.6, "answer": {"type": "choice", "choice": "verify_top_up", "probabilities": {"Refund_not_showing_up": 0.0095, "activate_my_card": 0.0079, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0035, "atm_support": 0.0217, "automatic_top_up": 0.0385, "balance_not_updated_after_bank_transfer": 0.014, "balance_not_updated_after_cheque_or_cash_deposit": 0.01, "beneficiary_not_allowed": 0.0064, "cancel_transfer": 0.0023, "card_about_to_expire": 0.0053, "card_acceptance": 0.045, "card_arrival": 0.0068, "card_delivery_estimate": 0.0014, "card_linking": 0.0033, "card_not_working": 0.0081, "card_payment_fee_charged": 0.0047, "card_payment_not_recognised": 0.0076, "card_payment_wrong_exchange_rate": 0.008, "card_swallowed": 0.0092, "cash_withdrawal_charge": 0.0075, "cash_withdrawal_not_recognised": 0.0116, "change_pin": 0.0065, "compromised_card": 0.0035, "contactless_not_working": 0.0006, "country_support": 0.0006, "declined_card_payment": 0.0124, "declined_cash_withdrawal": 0.0097, "declined_transfer": 0.0131, "direct_debit_payment_not_recognised": 0.0037, "disposable_card_limits": 0.0077, "edit_personal_details": 0.0045, "exchange_charge": 0.0068, "exchange_rate": 0.0015, "exchange_via_app": 0.0103, "extra_charge_on_statement": 0.0048, "failed_transfer": 0.0124, "fiat_currency_support": 0.0207, "get_disposable_virtual_card": 0.0044, "get_physical_card": 0.0326, "getting_spare_card": 0.0032, "getting_virtual_card": 0.0224, "lost_or_stolen_card": 0.0042, "lost_or_stolen_phone": 0.0091, "order_physical_card": 0.0034, "passcode_forgotten": 0.0077, "pending_card_payment": 0.011, "pending_cash_withdrawal": 0.0176, "pending_top_up": 0.0643, "pending_transfer": 0.0115, "pin_blocked": 0.0008, "receiving_money": 0.0105, "request_refund": 0.0043, "reverted_card_payment?": 0.0039, "supported_cards_and_currencies": 0.0409, "terminate_account": 0.0006, "top_up_by_bank_transfer_charge": 0.0214, "top_up_by_card_charge": 0.0397, "top_up_by_cash_or_cheque": 0.0311, "top_up_failed": 0.0233, "top_up_limits": 0.0224, "top_up_reverted": 0.0275, "topping_up_by_card": 0.005, "transaction_charged_twice": 0.002, "transfer_fee_charged": 0.0013, "transfer_into_account": 0.0085, "transfer_not_received_by_recipient": 0.0147, "transfer_timing": 0.0015, "unable_to_verify_identity": 0.0082, "verify_my_identity": 0.0189, "verify_source_of_funds": 0.0141, "verify_top_up": 0.1181, "virtual_card_not_working": 0.0079, "visa_or_mastercard": 0.0087, "why_verify_identity": 0.0107, "wrong_amount_of_cash_received": 0.0045, "wrong_exchange_rate_for_cash_withdrawal": 0.0071}, "confidence": 0.12, "answer_confidence": 0.1181, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-64", "label": "card_linking", "ok": true, "at": "2026-09-26T12:48:31.970118+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 187.7, "answer": {"type": "choice", "choice": "lost_or_stolen_card", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0001, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.9505, "lost_or_stolen_phone": 0.0494, "order_physical_card": 0.0, "passcode_forgotten": 0.0, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9544, "answer_confidence": 0.9505, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2511", "label": "order_physical_card", "ok": true, "at": "2026-09-26T12:48:32.157948+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 185.1, "answer": {"type": "choice", "choice": "card_arrival", "probabilities": {"Refund_not_showing_up": 0.0053, "activate_my_card": 0.0019, "age_limit": 0.0001, "apple_pay_or_google_pay": 0.0013, "atm_support": 0.0071, "automatic_top_up": 0.002, "balance_not_updated_after_bank_transfer": 0.0072, "balance_not_updated_after_cheque_or_cash_deposit": 0.004, "beneficiary_not_allowed": 0.0031, "cancel_transfer": 0.0011, "card_about_to_expire": 0.0161, "card_acceptance": 0.0887, "card_arrival": 0.1782, "card_delivery_estimate": 0.0124, "card_linking": 0.0069, "card_not_working": 0.0081, "card_payment_fee_charged": 0.006, "card_payment_not_recognised": 0.0102, "card_payment_wrong_exchange_rate": 0.009, "card_swallowed": 0.0072, "cash_withdrawal_charge": 0.0027, "cash_withdrawal_not_recognised": 0.0043, "change_pin": 0.0013, "compromised_card": 0.0017, "contactless_not_working": 0.0031, "country_support": 0.0056, "declined_card_payment": 0.011, "declined_cash_withdrawal": 0.0045, "declined_transfer": 0.0063, "direct_debit_payment_not_recognised": 0.0017, "disposable_card_limits": 0.1486, "edit_personal_details": 0.0019, "exchange_charge": 0.0042, "exchange_rate": 0.0012, "exchange_via_app": 0.0139, "extra_charge_on_statement": 0.0015, "failed_transfer": 0.0052, "fiat_currency_support": 0.0077, "get_disposable_virtual_card": 0.0017, "get_physical_card": 0.0434, "getting_spare_card": 0.0012, "getting_virtual_card": 0.0095, "lost_or_stolen_card": 0.0037, "lost_or_stolen_phone": 0.0052, "order_physical_card": 0.0145, "passcode_forgotten": 0.002, "pending_card_payment": 0.0184, "pending_cash_withdrawal": 0.0074, "pending_top_up": 0.0139, "pending_transfer": 0.0059, "pin_blocked": 0.0004, "receiving_money": 0.0077, "request_refund": 0.0036, "reverted_card_payment?": 0.0016, "supported_cards_and_currencies": 0.1066, "terminate_account": 0.0001, "top_up_by_bank_transfer_charge": 0.0086, "top_up_by_card_charge": 0.0172, "top_up_by_cash_or_cheque": 0.0172, "top_up_failed": 0.0141, "top_up_limits": 0.0118, "top_up_reverted": 0.0097, "topping_up_by_card": 0.0028, "transaction_charged_twice": 0.0011, "transfer_fee_charged": 0.001, "transfer_into_account": 0.0025, "transfer_not_received_by_recipient": 0.0084, "transfer_timing": 0.0012, "unable_to_verify_identity": 0.005, "verify_my_identity": 0.0062, "verify_source_of_funds": 0.0071, "verify_top_up": 0.0073, "virtual_card_not_working": 0.0094, "visa_or_mastercard": 0.0093, "why_verify_identity": 0.0041, "wrong_amount_of_cash_received": 0.0028, "wrong_exchange_rate_for_cash_withdrawal": 0.004}, "confidence": 0.2458, "answer_confidence": 0.1782, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-2130", "label": "change_pin", "ok": true, "at": "2026-09-26T12:48:32.343153+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 182.9, "answer": {"type": "choice", "choice": "change_pin", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.9997, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0001, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.0002, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9994, "answer_confidence": 0.9997, "action": {"act_probability": 1.0}}, "routedModel": "english"}
{"task": "banking77", "id": "banking77-554", "label": "pin_blocked", "ok": true, "at": "2026-09-26T12:48:32.526169+00:00", "laya": "0.3.20", "torch": "2.14.0", "device": "mps", "machine": "arm64", "processor": "arm", "latencyMs": 180.2, "answer": {"type": "choice", "choice": "pin_blocked", "probabilities": {"Refund_not_showing_up": 0.0, "activate_my_card": 0.0, "age_limit": 0.0, "apple_pay_or_google_pay": 0.0, "atm_support": 0.0, "automatic_top_up": 0.0, "balance_not_updated_after_bank_transfer": 0.0, "balance_not_updated_after_cheque_or_cash_deposit": 0.0, "beneficiary_not_allowed": 0.0, "cancel_transfer": 0.0, "card_about_to_expire": 0.0, "card_acceptance": 0.0, "card_arrival": 0.0, "card_delivery_estimate": 0.0, "card_linking": 0.0, "card_not_working": 0.0, "card_payment_fee_charged": 0.0, "card_payment_not_recognised": 0.0, "card_payment_wrong_exchange_rate": 0.0, "card_swallowed": 0.0, "cash_withdrawal_charge": 0.0, "cash_withdrawal_not_recognised": 0.0, "change_pin": 0.0098, "compromised_card": 0.0, "contactless_not_working": 0.0, "country_support": 0.0, "declined_card_payment": 0.0, "declined_cash_withdrawal": 0.0, "declined_transfer": 0.0, "direct_debit_payment_not_recognised": 0.0, "disposable_card_limits": 0.0, "edit_personal_details": 0.0, "exchange_charge": 0.0, "exchange_rate": 0.0, "exchange_via_app": 0.0, "extra_charge_on_statement": 0.0, "failed_transfer": 0.0, "fiat_currency_support": 0.0, "get_disposable_virtual_card": 0.0, "get_physical_card": 0.0, "getting_spare_card": 0.0, "getting_virtual_card": 0.0, "lost_or_stolen_card": 0.0, "lost_or_stolen_phone": 0.0, "order_physical_card": 0.0, "passcode_forgotten": 0.0001, "pending_card_payment": 0.0, "pending_cash_withdrawal": 0.0, "pending_top_up": 0.0, "pending_transfer": 0.0, "pin_blocked": 0.9901, "receiving_money": 0.0, "request_refund": 0.0, "reverted_card_payment?": 0.0, "supported_cards_and_currencies": 0.0, "terminate_account": 0.0, "top_up_by_bank_transfer_charge": 0.0, "top_up_by_card_charge": 0.0, "top_up_by_cash_or_cheque": 0.0, "top_up_failed": 0.0, "top_up_limits": 0.0, "top_up_reverted": 0.0, "topping_up_by_card": 0.0, "transaction_charged_twice": 0.0, "transfer_fee_charged": 0.0, "transfer_into_account": 0.0, "transfer_not_received_by_recipient": 0.0, "transfer_timing": 0.0, "unable_to_verify_identity": 0.0, "verify_my_identity": 0.0, "verify_source_of_funds": 0.0, "verify_top_up": 0.0, "virtual_card_not_working": 0.0, "visa_or_mastercard": 0.0, "why_verify_identity": 0.0, "wrong_amount_of_cash_received": 0.0, "wrong_exchange_rate_for_cash_withdrawal": 0.0}, "confidence": 0.9871, "answer_confidence": 0.9901, "action": {"act_probability": 1.0}}, "routedModel": "english"}
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